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Areas of the Welcome screen are not displaying (FrameMaker 2019)

New Here ,
Feb 26, 2020

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The Welcome screen is not adapting to a larger screen and is just missing (grayed out) at the bottom and side.

Large Window - Zoomed inLarge Window - Zoomed in

 

 

 

 

 

 

 

 

 

 

 

 

I can zoom in and out like normal to view the content, but this makes no changes to the missing areas. Changing the window size also makes no difference.

 

Large Window - Zoomed outLarge Window - Zoomed out

     Small WindowSmall Window

 

 

 

 

 

 

I think this is the same as the feed below but there is no solution.

https://community.adobe.com/t5/framemaker/i-just-installed-fm-2017-and-the-lowest-3rd-of-my-welcome-... 

 

Does one know why this is happening?

 

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Areas of the Welcome screen are not displaying (FrameMaker 2019)

New Here ,
Feb 26, 2020

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The Welcome screen is not adapting to a larger screen and is just missing (grayed out) at the bottom and side.

Large Window - Zoomed inLarge Window - Zoomed in

 

 

 

 

 

 

 

 

 

 

 

 

I can zoom in and out like normal to view the content, but this makes no changes to the missing areas. Changing the window size also makes no difference.

 

Large Window - Zoomed outLarge Window - Zoomed out

     Small WindowSmall Window

 

 

 

 

 

 

I think this is the same as the feed below but there is no solution.

https://community.adobe.com/t5/framemaker/i-just-installed-fm-2017-and-the-lowest-3rd-of-my-welcome-... 

 

Does one know why this is happening?

 

TOPICS
Error

Views

395

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 26, 2020 0
Adobe Community Professional ,
Feb 26, 2020

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Hi,

 

I see. Do you have the latest update for FrameMaker 2019?

The version number is: 15.0.5.838.

If you still have this issue, please describe this in the Adobe tracker:

https://tracker.adobe.com/#/home 

 

Best regards

 

Winfried

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Feb 26, 2020 0
Adobe Community Professional ,
Mar 01, 2020

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What happens if you log out (not restart) and log back in again?

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Mar 01, 2020 0