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Book Crashes on Open -- Other Users Fine

Explorer ,
Apr 01, 2020

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Due to recent events, our department has all gone remote. For FrameMaker only, we have setup a virtual machine on our local server and VPN into it remotely. I've installed and updated Frame (most current version/update). I can use it fine for all of our book files. Another user who opens a particular book file has immediate crashes upon opening. I can open the file fine. Any ideas why that might be?

 

Since it's the same Frame installation, on the same machine, the only differences I can think of have to do with user profiles or user profile stored files, such as temp files or local caches. Is there a particular path I might explore to find/delete possibly corrupted files? Error logs, perhaps?

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Book Crashes on Open -- Other Users Fine

Explorer ,
Apr 01, 2020

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Due to recent events, our department has all gone remote. For FrameMaker only, we have setup a virtual machine on our local server and VPN into it remotely. I've installed and updated Frame (most current version/update). I can use it fine for all of our book files. Another user who opens a particular book file has immediate crashes upon opening. I can open the file fine. Any ideas why that might be?

 

Since it's the same Frame installation, on the same machine, the only differences I can think of have to do with user profiles or user profile stored files, such as temp files or local caches. Is there a particular path I might explore to find/delete possibly corrupted files? Error logs, perhaps?

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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What error message (or what's in consfile.txt)?
What version of FM?
Where is it running:
. on the VM (remoting the UI), or
. on the remote PC (remoting the filesystem)?

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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You're probably violating your license agreement by putting it on a server - there's definitely "local" user temp files issues with that setup. That's why they sell FM Server.

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Apr 01, 2020 0
Explorer ,
Apr 01, 2020

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It's on a single instance virtual machine. It's exactly like we've got it setup on a single machine in the office and different people are sitting down and logging onto it. We've also all got it installed on our "main machines" and can use our authorized second copy sign in to Frame on the VM.

 

If he's not getting a visible error during the crash, where/what kind of temp files/error files are there? I can't seem to locate any files that stand out to me, and I thought I knew where Frame files were stored.

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Apr 01, 2020 0