I have been working with FM12 for a year.
This morning I had a crash with FM 12. I decided to de-install the application and do a new
installation because FM deny to start.
I did: deinstall - reboot - install - reboot
At the end FM seems to start, exept the dashboard. FM crashes.
With a standard message.
It seems to be a problem with the backup file of the crashed session this morning.
Do someone know where to find this files?
Can someone help?
I forget to insert the FM message when I try to start FM.
So the installation probably is not the problem, but the FM start.
Sorry, I am in very deep trouble. So my problem details are dropping disorded.
Here is the next (hopefully most important) information:
This morning I had a crash. From this point, I could not start FrameMaker.
The FM GUI starts, but not the dashboard and the last session could not be reloaded.
The error message (see above) stops the start process.
And the re-installation does not solve the problem.
What was special with this crash?
It was a slow crash.... First all open FM files appear empty. But the cursor was still active.
I tried to exit FM, and selected one file to be stored (in the pod save and close currently open files).
Then, the crash was fulfilled.
What I guess is, that there is a log file, that includes the information about the last session. And I guess this file is corrupt.
But I do not find anything.
That looks like a Windows message - are you getting any messages when you start up FM?
No, - the second Framemaker window (where messages appear) does not start.
It is a crash when you start Framemaker.
Perhaps, the log file helps:
=== Header Begin ===
Internal Error: 12044, 22256445, 22238913, 22257453
FrameMaker 12.0.4 for Intel
Window System: MSWindows
Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)
Generated on: Mittwoch, 20. Januar 2016 15:08:04
To file: C:\Users\annette\AppData\Roaming\Adobe\FrameMaker\12\FrameLog_16.01.20_15.08.04.txt
Current Mode: Maker
Current View: WYSIWYG View
=== Header End ===
I have to correct my answer: There are no log files. I mixed up the date. Sorry.
Greetings from Adobe...!
Could you please confirm the below points-
You may also try to create a new local admin account and login under that account and launch Framemaker and see if that works.
I followed your suggested solution and it worked. Thank you.