I am not able to update existing books. This includes books that I have previously been able to update (meaning that I don't think it's a corruption of one book file). When I attempt to do updates or book-level application of show/hide conditional text, the application crashes without any meaningful error message, just "Adobe FrameMaker 2015 has stopped working" (screenshot below).
System info: Windows 10, 64-bit
FM version: 13.0.5.547
Stuff I've tried (to no avail):
- Opening and updating an older book (that I know I was able to update and publish to PDF within the last two weeks)
- Opening all docs/chapters within the book before updating the book
- Moving the book and docs from C drive to another (local) drive
- Moving the book and docs to a network drive
- Creating a new book and adding docs/chapters into the book one by one
- Saving each file to MIF and then opening them to rebuild the book
- Restarting my machine
- Showing all conditional text
- Copy and pasting text into entirely new docs/chapter files
I was able to create a new book from the prefab templates, add two paragraph markers and then create a TOC (that I could update). But I cannot update TOCs for or generate any PDFs from any of my existing work.
I am at my wits' end. Does anyone have any suggestions?
1 Correct answer
These are what I'd do in that situation, in order:
- ensure you have latest Fm 2015 release (I believe it should begin with 13.0.5)
- Rename prefs folder (least effort, least destructive possibility http://techcommtools.com/find-framemaker-preference-folder/ )
- Delete TOC and Index references in book and relocate actual files from directory. Add back in from scratch.
- Download trial of 2017, update to latest patch, upgrade copy of project to see if it processes.
Good luck, and let us know how you fare.
-Mat
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