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Can't update books

New Here ,
Aug 06, 2018

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I am not able to update existing books. This includes books that I have previously been able to update (meaning that I don't think it's a corruption of one book file). When I attempt to do updates or book-level application of show/hide conditional text, the application crashes without any meaningful error message, just "Adobe FrameMaker 2015 has stopped working" (screenshot below).

error.PNG

System info: Windows 10, 64-bit

FM version: 13.0.5.547

Stuff I've tried (to no avail):

  • Opening and updating an older book (that I know I was able to update and publish to PDF within the last two weeks)
  • Opening all docs/chapters within the book before updating the book
  • Moving the book and docs from C drive to another (local) drive
  • Moving the book and docs to a network drive
  • Creating a new book and adding docs/chapters into the book one by one
  • Saving each file to MIF and then opening them to rebuild the book
  • Restarting my machine
  • Showing all conditional text
  • Copy and pasting text into entirely new docs/chapter files

I was able to create a new book from the prefab templates, add two paragraph markers and then create a TOC (that I could update). But I cannot update TOCs for or generate any PDFs from any of my existing work.

I am at my wits' end. Does anyone have any suggestions?

Correct answer by Matt S - Tech Comm Tools | Adobe Community Professional

These are what I'd do in that situation, in order:

  1. ensure you have latest Fm 2015 release (I believe it should begin with 13.0.5)
  2. Rename prefs folder (least effort, least destructive possibility http://techcommtools.com/find-framemaker-preference-folder/ )
  3. Delete TOC and Index references in book and relocate actual files from directory. Add back in from scratch.
  4. Download trial of 2017, update to latest patch, upgrade copy of project to see if it processes.

Good luck, and let us know how you fare.

-Matt

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Can't update books

New Here ,
Aug 06, 2018

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I am not able to update existing books. This includes books that I have previously been able to update (meaning that I don't think it's a corruption of one book file). When I attempt to do updates or book-level application of show/hide conditional text, the application crashes without any meaningful error message, just "Adobe FrameMaker 2015 has stopped working" (screenshot below).

error.PNG

System info: Windows 10, 64-bit

FM version: 13.0.5.547

Stuff I've tried (to no avail):

  • Opening and updating an older book (that I know I was able to update and publish to PDF within the last two weeks)
  • Opening all docs/chapters within the book before updating the book
  • Moving the book and docs from C drive to another (local) drive
  • Moving the book and docs to a network drive
  • Creating a new book and adding docs/chapters into the book one by one
  • Saving each file to MIF and then opening them to rebuild the book
  • Restarting my machine
  • Showing all conditional text
  • Copy and pasting text into entirely new docs/chapter files

I was able to create a new book from the prefab templates, add two paragraph markers and then create a TOC (that I could update). But I cannot update TOCs for or generate any PDFs from any of my existing work.

I am at my wits' end. Does anyone have any suggestions?

Correct answer by Matt S - Tech Comm Tools | Adobe Community Professional

These are what I'd do in that situation, in order:

  1. ensure you have latest Fm 2015 release (I believe it should begin with 13.0.5)
  2. Rename prefs folder (least effort, least destructive possibility http://techcommtools.com/find-framemaker-preference-folder/ )
  3. Delete TOC and Index references in book and relocate actual files from directory. Add back in from scratch.
  4. Download trial of 2017, update to latest patch, upgrade copy of project to see if it processes.

Good luck, and let us know how you fare.

-Matt

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Aug 06, 2018 0
Adobe Community Professional ,
Aug 06, 2018

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These are what I'd do in that situation, in order:

  1. ensure you have latest Fm 2015 release (I believe it should begin with 13.0.5)
  2. Rename prefs folder (least effort, least destructive possibility http://techcommtools.com/find-framemaker-preference-folder/ )
  3. Delete TOC and Index references in book and relocate actual files from directory. Add back in from scratch.
  4. Download trial of 2017, update to latest patch, upgrade copy of project to see if it processes.

Good luck, and let us know how you fare.

-Matt

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Aug 06, 2018 1
New Here ,
Aug 07, 2018

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I can't believe it, but renaming the prefs folder worked! I am so relieved and thankful for your reply!

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Aug 07, 2018 1
Adobe Community Professional ,
Aug 07, 2018

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You never know...that's why I put it high on the list.

Glad you're back on track!

-Matt

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Aug 07, 2018 1