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Cannot activate FrameMaker 8

Community Beginner ,
May 01, 2018

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I have a legitimate copy of FrameMaker 8. The license code is apparently registered to a former co-worker's personal address even though it's the company's copy, so Adobe Support will not give me the Authorization Code I need to register it.

Is there a workaround so I can activate FrameMaker 8? The company has batch files that are dependent upon this version of FrameMaker, which is why they cannot upgrade to the current version.

Thanks,

--Lynn

Correct answer by Lynn_ML | Community Beginner

I had to chat twice with Adobe support. The first support person I spoke with was not helpful and sent me here. The second one gave me an alternate serial number to use that worked.

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Cannot activate FrameMaker 8

Community Beginner ,
May 01, 2018

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I have a legitimate copy of FrameMaker 8. The license code is apparently registered to a former co-worker's personal address even though it's the company's copy, so Adobe Support will not give me the Authorization Code I need to register it.

Is there a workaround so I can activate FrameMaker 8? The company has batch files that are dependent upon this version of FrameMaker, which is why they cannot upgrade to the current version.

Thanks,

--Lynn

Correct answer by Lynn_ML | Community Beginner

I had to chat twice with Adobe support. The first support person I spoke with was not helpful and sent me here. The second one gave me an alternate serial number to use that worked.

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276

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May 01, 2018 0
Adobe Community Professional ,
May 01, 2018

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I'd contact FM support by e-mailing them - tcssup@adobe.com. Explain the situation & provide as much proof as you can that your copy of FM8 is owned by the company.

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May 01, 2018 0
Adobe Community Professional ,
May 01, 2018

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If an option, you could have the previous employee fill out the license transfer form.

Transfer an Adobe product license

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May 01, 2018 0
Community Beginner ,
May 01, 2018

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Alas, that is not possible. The previous employee was terminated, and the one who has the license under his name left the company (and the area) several years ago.

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May 01, 2018 0
Community Beginner ,
May 01, 2018

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I had to chat twice with Adobe support. The first support person I spoke with was not helpful and sent me here. The second one gave me an alternate serial number to use that worked.

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May 01, 2018 1
Adobe Community Professional ,
May 01, 2018

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I'm happy to hear it worked out for you!!!

I'm curious to know what the first person thought you'd solve by going to a user-to-user forum!!

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May 01, 2018 0