Cannot change file information in FrameMaker 2019

Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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A third party created a template for us and entered some sample (nonsensical) text in the Title and Subject fields of the File Info dialog. When I delete that information, click Set, and close & save the file, the deleted information comes back when I reopen it. I can't get rid of it! Any suggestions would be greatly appreciated.

File Info sample.png

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FAQ, Technical Communication Suite

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 09, 2020 Jan 09, 2020
IIRC that's always been a bug in FM - I think you have to blank out the text and leave a space as a placeholder.

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Adobe Community Professional ,
Jan 09, 2020 Jan 09, 2020

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IIRC that's always been a bug in FM - I think you have to blank out the text and leave a space as a placeholder.

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Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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Thank you, Jeff! That did the trick.

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Adobe Community Professional ,
Jan 09, 2020 Jan 09, 2020

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That's not nonsense. That's from the "Parts Catalog" that Adobe provides as sample text for the various tutorials you can use. See C:\Program Files\Adobe\Adobe FrameMaker 2019\Samples\PartsCatalog for the files.

 

Jeff suggests one workaround. For me, what I do is create a blank document using the Portrait template, then I import all the formats from the other document except for the Document Properties. 

 

ETA: Oh, yes, and remember to create a brand-new book file from scratch, too, or it'll reappear. The book file stores those properties and I've yet to find a way to get rid of them. Sometimes Frame is like playing whack-a-mole.

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Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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What's nonsense is that this has apparently "always been a bug," per Jeff's response above, and Adobe has done nothing about it. I'm finding a lot of annoying problems like this.

 

Thanks for the workaround.

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Adobe Community Professional ,
Jan 09, 2020 Jan 09, 2020

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It's a bloody nuisance, yes, but apparently not enough people have complained about it to Adobe. I think the rationale is that if you are creating a new document based on an old one, you'd want the file info information copied too since that generally happens because you're adding a new chapter to a book.

 

That doesn't explain why it's impossible to delete the information, though. 🙂

 

Put a bug in. I'll vote for it.

 

ETA: And by not nonsense, I meant that it's obvious your third-party template creator used the FrameMaker sample files to create your template for you, or at least used a file that had used those files as a starting point, because that's the File Info from them.

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Adobe Community Professional ,
Jan 09, 2020 Jan 09, 2020

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Hi,

 

There is already a bug report in the Adobe Tracker.

The bug number is: FRMAKER-6903

https://tracker.adobe.com/#/view/FRMAKER-6903 

The report is for FrameMaker 13 and not 15. You might vote for it and add a comment.

 

Best regards

 

Winfried

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Adobe Community Professional ,
Jan 10, 2020 Jan 10, 2020

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Done. It's a stupid, trivial annoying itch, and it can't be that hard of a fix...

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Community Beginner ,
Jan 10, 2020 Jan 10, 2020

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Thank you, Winfried. I have voted and added a comment.

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Community Beginner ,
Apr 15, 2020 Apr 15, 2020

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Yes, please fix. This is annoying, and seems very basic.

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Adobe Community Professional ,
Apr 16, 2020 Apr 16, 2020

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@VeraD - commenting here won't help push the needle much - you need to vote on the Tracker bug itself to register with Adobe.

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