Cannot get updates to complete, dialog window image doesn't allow me to enter a response.

Community Beginner ,
Jan 17, 2019

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Trying to get updates for FrameMaker 15.0.2, when I launch the Set-up.exe file the dialog window image doesn't allow me to enter a response. It appears as follows and I cannot resize the window to gain access to the contents of the window in order to click on whatever response is buried there.

The same issue when using the Help/updates...

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1 Correct Answer

Community Beginner , Jan 17, 2019
amyr50091343 Community Beginner , Jan 17, 2019
Turns out I had to close anything Microsoft Office related. Then dialog window for installing the updates displayed as expected.

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Adobe Community Professional ,
Jan 17, 2019

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Probably a function of your screen resolution I suspect - what are you set at?

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Community Beginner ,
Jan 17, 2019

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1680 x 1050 (recommended)

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Adobe Community Professional ,
Jan 17, 2019

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Try playing around with it to see if there's any effect on the window size of the installer. If nothing seems to work, give the FM guys a buzz at tcssup@adobe.com

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Community Beginner ,
Jan 17, 2019

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Turns out I had to close anything Microsoft Office related. Then dialog window for installing the updates displayed as expected.

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more