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Cannot install Framemaker 2015, fonts issues

New Here ,
Jul 25, 2015

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Hi

I just wanted to try out Framemaker 2015 on a clean Windows, but I can't install it. I get the following Errors (I have admin rights, Euclid cannot be found in the Fonts folder):

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR: DF023, DF024,D ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 12 error(s)

----------- Payload: Adobe Acrobat Distiller DC 15.0.0.0 {9C2620D0-DCA1-489C-9689-A45A61FCBEC2} -----------

ERROR: Third party payload installer DistillrStarter.exe failed with exit code: 1603

----------- Payload: Adobe FrameMaker 2015 13.0.0.0 {91A351A5-44AE-4BA8-87F5-1557C09287D1} -----------

ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\symbol.ttf" Error 87 The parameter is incorrect.(Seq 11365)

ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\euclidb.ttf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11349)

ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 11349)

ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\euclidb.ttf" from backup at "C:\adobeTemp\backup\adobetmp00025918" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11349)

ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 11349)

ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\euclid.ttf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11348)

ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 11348)

ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\euclid.ttf" from backup at "C:\adobeTemp\backup\adobetmp00015918" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11348)

ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 11348)

ERROR: DF037: Unable to delete directory "C:\Users\rober\AppData\Roaming\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 26)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 26)

-------------------------------------------------------------------------------------

What can I do?

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Cannot install Framemaker 2015, fonts issues

New Here ,
Jul 25, 2015

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Hi

I just wanted to try out Framemaker 2015 on a clean Windows, but I can't install it. I get the following Errors (I have admin rights, Euclid cannot be found in the Fonts folder):

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR: DF023, DF024,D ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 12 error(s)

----------- Payload: Adobe Acrobat Distiller DC 15.0.0.0 {9C2620D0-DCA1-489C-9689-A45A61FCBEC2} -----------

ERROR: Third party payload installer DistillrStarter.exe failed with exit code: 1603

----------- Payload: Adobe FrameMaker 2015 13.0.0.0 {91A351A5-44AE-4BA8-87F5-1557C09287D1} -----------

ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\symbol.ttf" Error 87 The parameter is incorrect.(Seq 11365)

ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\euclidb.ttf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11349)

ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 11349)

ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\euclidb.ttf" from backup at "C:\adobeTemp\backup\adobetmp00025918" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11349)

ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 11349)

ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\euclid.ttf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11348)

ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 11348)

ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\euclid.ttf" from backup at "C:\adobeTemp\backup\adobetmp00015918" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 11348)

ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 11348)

ERROR: DF037: Unable to delete directory "C:\Users\rober\AppData\Roaming\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 26)

ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 26)

-------------------------------------------------------------------------------------

What can I do?

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Jul 25, 2015 0
Advocate ,
Jul 27, 2015

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For Windows 10 Vivek Kumar from Adobe reports (in the FM-13 beta test forum, which is still active):

One known issue is that installer conflicts with Symbol.ttf font in the Windows fonts directory.

If you create a backup of that file and remove from windows fonts directory then installer will work fine, FM will install its own copy.

You have not specified Your Windows - but I'm assuming W7. Nevertheless you may try to follow Viveks advice.

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Jul 27, 2015 0
New Here ,
Jul 27, 2015

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Thanks, it is indeed Windows 10, sorry forgot to mention it. I had it first in virtualbox, there it installed without a problem, but on my freshly installed laptop, I got this error. I finally could fix it by installing Win8.1, install FM and then make an upgrade to Win10, keeping files and programs. This worked...

I'll try you solution when I reinstall my other laptop.

Thanks

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Jul 27, 2015 0
New Here ,
Aug 04, 2015

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I have the same Issue with Windows 10 and Framemaker.

I have no Upgrade, i have a fresh clean install from Windows 10.

When i delete the euclid.ttf the Error is stil allive.

It does not matter, euclid.ttf can not access or install by Adobe installer. But manualy i can copy the euclid.ttf in the Fonts Folder.


I have disbaled the UAC and i have Admin rights, the Access is ok.

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Aug 04, 2015 0
Community Beginner ,
Aug 05, 2015

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I am having the exact same issue. I am hoping a fix is found for this soon.

FYI - Frame 2015 worked just fine if it was installed previously and you do the upgrade. Installing clean in windows 10 does cause this issue though.

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Aug 05, 2015 0
New Here ,
Aug 05, 2015

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I found a solution for me.

The Installer give me errors with Symbol.ttf and euclid.ttf.

The Symbol.ttf can Not delete because the rights are only trusted installer. I change the rights on the ttf File for Administrator Account and delete the Symbol.ttf.

The euclid.ttf i delete with another PC. I change the Harddisk to my another pc and can delete with the System from another PC the euclid.ttf.

After this the Symbol.ttf and euclid.ttf are deletet and the Framemaker install are without Errors.

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Aug 05, 2015 0