cannot save as PDF in FrameMaker

[tim137]

How can I solve this problem? Thanks

[tim137]

I have tried solution 1 in Adobe PDF printer is missing | Manually install PDF printer​ . It didn't work.

And for solution 2, I couldn't find  Documents\*.pdf (Adobe PDF) in the drop-down list.

Also, I have tried https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html to install distiller, but I cannot locate the folder AdobePDFCreationAddOn12_x86_x64. 

May I know if there are other solutions?

[Winfried Reng]

Hi tim137,

Which FrameMaker version do you have? Do you have the latest update?

Your issue is something for the Adobe support. Contact tcssup@adobe.com

They should be able to help you.

Best regards

Winfried

[tim137]

I am using Framemaker 2019 and updated to the latest.

Contacted tcssup@adobe.com and waiting for the reply. Thanks

[tim137]

No reply from tcssup@adobe.com

[AJIT_M]

Hi,

I have sent you a private message. Kindly provide the rquested information so that we can connect and look into the issue.

Regards,

Ajit

[LinSims]

When you installed FrameMaker, did you include the "headless" PDF creator/distiller? Do you also have Acrobat Pro installed? As I recall, having both can create conflicts, so if you do have both, try this:

1. Uninstall Acrobat Pro.
2. Uninstall FrameMaker.
3. Reinstall Acrobat Pro.
4. Reinstall FrameMaker with a custom installation and deselect the PDF creator. I forget what this looks like, but it should be an obvious selection.