Highlighted

cannot save as PDF in FrameMaker

New Here ,
May 10, 2020

Copy link to clipboard

Copied

tim137_0-1589180175085.png

How can I solve this problem? Thanks

 

Views

509

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

cannot save as PDF in FrameMaker

New Here ,
May 10, 2020

Copy link to clipboard

Copied

tim137_0-1589180175085.png

How can I solve this problem? Thanks

 

Views

510

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 10, 2020 0
New Here ,
May 11, 2020

Copy link to clipboard

Copied

I have tried solution 1 in Adobe PDF printer is missing | Manually install PDF printer​ . It didn't work.

And for solution 2, I couldn't find  Documents\*.pdf (Adobe PDF) in the drop-down list.

 

Also, I have tried https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html to install distiller, but I cannot locate the folder AdobePDFCreationAddOn12_x86_x64. 

 

May I know if there are other solutions?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2020 0
Adobe Community Professional ,
May 11, 2020

Copy link to clipboard

Copied

Hi tim137,

 

Which FrameMaker version do you have? Do you have the latest update?

 

Your issue is something for the Adobe support. Contact tcssup@adobe.com

They should be able to help you.

 

Best regards

 

Winfried

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2020 0
New Here ,
May 11, 2020

Copy link to clipboard

Copied

I am using Framemaker 2019 and updated to the latest.

 

Contacted tcssup@adobe.com and waiting for the reply. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2020 0
New Here ,
May 12, 2020

Copy link to clipboard

Copied

No reply from tcssup@adobe.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 12, 2020 0
AJIT_M LATEST
Adobe Employee ,
May 13, 2020

Copy link to clipboard

Copied

Hi,

I have sent you a private message. Kindly provide the rquested information so that we can connect and look into the issue.

Regards,

Ajit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2020 0
Adobe Community Professional ,
May 13, 2020

Copy link to clipboard

Copied

When you installed FrameMaker, did you include the "headless" PDF creator/distiller? Do you also have Acrobat Pro installed? As I recall, having both can create conflicts, so if you do have both, try this:

 

  1. Uninstall Acrobat Pro.
  2. Uninstall FrameMaker.
  3. Reinstall Acrobat Pro.
  4. Reinstall FrameMaker with a custom installation and deselect the PDF creator. I forget what this looks like, but it should be an obvious selection.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2020 0