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Cannot start FrameMaker 2017 version 14.0.2.425 after installing Windows 10 Professional (x64) Version 1709 (build 16299.19)

Community Beginner ,
Oct 18, 2017

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Today, I installed Windows 10 Professional (x64) Version 1709 (build 16299.19).

When I started FrameMaker, the program hangs when it is loading Fonts.

I have uninstalled and reinstalled with the same results.

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Cannot start FrameMaker 2017 version 14.0.2.425 after installing Windows 10 Professional (x64) Version 1709 (build 16299.19)

Community Beginner ,
Oct 18, 2017

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Today, I installed Windows 10 Professional (x64) Version 1709 (build 16299.19).

When I started FrameMaker, the program hangs when it is loading Fonts.

I have uninstalled and reinstalled with the same results.

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Oct 18, 2017 0
Mentor ,
Oct 19, 2017

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Hi markj40191265,

I had a startup problem many years ago that was due to corrupt data in the users/appdata area. The kind of thing that a reinstall would not fix. I don't know if this is the exact same problem, but it might be worth a try, and perhaps it might give you some additional ideas to try.

Urgent problem - FM crashes on startup

Russ

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Oct 19, 2017 0
Community Beginner ,
Oct 19, 2017

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Here is an update!

I uninstalled the Windows 10 Fall Creator Update and FrameMaker 2017 works normally!

So it looks like FrameMaker itself does not work with Windows 10 Fall Creator Update.

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Oct 19, 2017 0
Adobe Community Professional ,
Oct 19, 2017

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According to MS (https://support.microsoft.com/en-ca/help/4043961/windows-10-update-kb4043961 ) the 1709 build has a known issue with the "Universal Windows Platform (UWP) applications that use JavaScript and asm.js may stop working after installing KB4043961." and their solution is to "Uninstall the application. Once this is complete, reinstall it. Microsoft is working on a resolution and will provide an update in an upcoming release."

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Oct 19, 2017 0
Community Beginner ,
Oct 19, 2017

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Thanks for the information!

I did uninstall FrameMaker and reinstall but it does not startup!

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Oct 19, 2017 0
Adobe Community Professional ,
Oct 19, 2017

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Looks like we're waiting on Microsoft to fix this issue.

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Oct 19, 2017 1
Adobe Employee ,
Oct 19, 2017

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That seems to be a problem of UWP apps. UWP was introduced in Windows 10. FM is not an UWP app.

See: Universal Windows Platform - Wikipedia

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Oct 19, 2017 0
Adobe Community Professional ,
Oct 19, 2017

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Well, since rolling it back seems to have solved the OP's issue, there must be something in that Win10 1709 build that FM2017 doesn't like. I'm just in the process of upgrading a test machine to see if it behaves after 1709 is installed. It's already got FM2017 patch 2 installed.

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Oct 19, 2017 1
Community Beginner ,
Oct 19, 2017

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Jeff, If everything goes well with your upgrade, I will try once more.

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Oct 19, 2017 0
Adobe Community Professional ,
Oct 19, 2017

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Nuts, the upgrade to 1709 keeps erroring out - no test of that coming soon.

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Oct 19, 2017 0
Adobe Community Professional ,
Jan 10, 2018

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Ok, was able to get my test machine updated to 1709 16299.125 build & FM2017 patch 2 starts up fine. Just applying patch 3 to it right now.

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Jan 10, 2018 0
Adobe Employee ,
Oct 19, 2017

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I have just updated to Windows 10 1709 as well. And both FM 2015 and 2017 start and work just fine. So, maybe it's related to something else on your machine? Like e.g. the virus scanner also updated on the same day and decided to not like FrameMaker anymore?

I'll ping the support team to this discussion and ask them to get into contact with you.

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Oct 19, 2017 1
Junnu85 LATEST
Community Beginner ,
Jan 30, 2018

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Hello

Would like to let you guys know what caused our crashing. We found out that after Win10 1709 the company took in use OneDrive Files on Demand and that caused FrameMaker to crash constantly, also after we found that we have found that there have been similar issues with illustrator, photoshop etc. After untapping the OneDriver Files on Demand setting and letting the computer sync for a moment, Framemaker started working normally again.

Hope someone finds this useful.

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Jan 30, 2018 2