comment renouveler un certificat de sécurité ?

New Here ,
Mar 21, 2016

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Aorès la réinstallation de FrameMaker sur un nouveau PC, le message "la licence de ce produit a expiré" est affiché

Comment renouveler ce certificat de sécurité ?

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Technical Communication Suite

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Adobe Community Professional ,
Mar 21, 2016

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You need to deactivate the license on the old machine first, then you can install it on the new machine & activate it there. If the old machine is inaccessible, call Adobe Support and explain that you can’t access the old machine to deactivate it and they can free up your activation record to activate the new machine.

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New Here ,
Mar 21, 2016

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thank you

The original PC has been fully formatted; there is no possibility to deactivate anything.

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Adobe Community Professional ,
Mar 21, 2016

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Contact Support then & explain your situation. Make sure you have your serial # at hand.

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New Here ,
May 03, 2016

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Finally, I have got the right answer :

since January 2013, one of adobe activation server has been closed ; this is affecting several Abobe software including FrameMaker


I have got this help page from Abobe Support in France

: https://helpx.adobe.com/fr/framemaker/kb/cant-launch-framemaker-10.html

I have made the small update required for Tecnhcical communication suite (2 different updates are available according to the TCS versions)

It works.

thanks to Jeff_Coatsworth who drive me in the right direction to solve this issue

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Adobe Community Professional ,
May 03, 2016

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Sorry Jean-Pierre - I should have asked what version of FM you had - there was a bug that caused FM10 to expire last year. There was a patch quickly released to correct the message.

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