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Creating PDF Hangs at Post Processing

New Here ,
Nov 04, 2020

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Frame 2019, Fully Patched (No updates available), Unstructured. We have created a multi-level book that has a main book that contains multiple books (chapters) using folders. When using the Save As PDF option, the processing hangs at the postprocessing step and will not complete. I left it running overnight just to make sure I wasn't being impatient. I have tried printing to postscript and distilling. This doesn't work because there are foldout pages in a couple of chapters.

 

I read in this forum that bad art can cause this so I started paring the book down to try to locate it, deleting first some files, then entire sub-books incrementally. I now have it down to the main book with a few front matter files (no art) and one empty sub-book and am getting the same results.

 

The error in the log file says: [1104/100835.980:ERROR:registration_protocol_win.cc(131)] TransactNamedPipe: The pipe has been ended. (0x6D)

 

I was able to publish the sub-books individually but not at the main book level. I was able to create a PDF at the main book level a couple of weeks ago.

 

Am I missing something obvious? The information in the help files is pretty scarce and generic. I'm also not able to find much information on books-in-books.

 

I've been using Frame for many years (mostly structured) but this sure has me stumped.

 

Any pointers would be greatly appreciated.

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Error, Publishing

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Creating PDF Hangs at Post Processing

New Here ,
Nov 04, 2020

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Frame 2019, Fully Patched (No updates available), Unstructured. We have created a multi-level book that has a main book that contains multiple books (chapters) using folders. When using the Save As PDF option, the processing hangs at the postprocessing step and will not complete. I left it running overnight just to make sure I wasn't being impatient. I have tried printing to postscript and distilling. This doesn't work because there are foldout pages in a couple of chapters.

 

I read in this forum that bad art can cause this so I started paring the book down to try to locate it, deleting first some files, then entire sub-books incrementally. I now have it down to the main book with a few front matter files (no art) and one empty sub-book and am getting the same results.

 

The error in the log file says: [1104/100835.980:ERROR:registration_protocol_win.cc(131)] TransactNamedPipe: The pipe has been ended. (0x6D)

 

I was able to publish the sub-books individually but not at the main book level. I was able to create a PDF at the main book level a couple of weeks ago.

 

Am I missing something obvious? The information in the help files is pretty scarce and generic. I'm also not able to find much information on books-in-books.

 

I've been using Frame for many years (mostly structured) but this sure has me stumped.

 

Any pointers would be greatly appreciated.

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Error, Publishing

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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Any different results if you go to PDF via Print to AdobePDF or Publish?

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Nov 04, 2020 0
New Here ,
Nov 04, 2020

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Same results.

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Nov 04, 2020 0
pulkitn LATEST
Adobe Employee ,
Nov 04, 2020

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Hi @LisaSavory ,

This isn't expected!
I would be able to investigate the issue cause if you can mail me or <fmerror-reports@adobe.com>  with your sample files and its dependents on which issue is reproducible.

Thanks
Pulkit Nagpal
Product Engg. Department
punagpal@adobe.com

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Nov 04, 2020 1