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Double clicking image in FM doesn't open image in Illustrator

Community Beginner ,
Jun 26, 2019

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I just upgraded to Framemaker 2019 and Illustrator version 23 (cloud based subscription). I used to be able to double click a referenced image in FM and it would open in Illustrator. Now it only opens if Illustrator is not open (and the double clicking from FM causes Illustrator to open and open my image.)  I end up either having to close Illustrator after every image edit so I can double click the next one from FM, or i have to be in Illustrator and do File - Open for every image. I just want to be able to double click from FM every time! I'm guessing it's just a setting in either FM or Illustrator but I can't figure it out. Any ideas what I'm doing wrong? Thank you.

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Double clicking image in FM doesn't open image in Illustrator

Community Beginner ,
Jun 26, 2019

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I just upgraded to Framemaker 2019 and Illustrator version 23 (cloud based subscription). I used to be able to double click a referenced image in FM and it would open in Illustrator. Now it only opens if Illustrator is not open (and the double clicking from FM causes Illustrator to open and open my image.)  I end up either having to close Illustrator after every image edit so I can double click the next one from FM, or i have to be in Illustrator and do File - Open for every image. I just want to be able to double click from FM every time! I'm guessing it's just a setting in either FM or Illustrator but I can't figure it out. Any ideas what I'm doing wrong? Thank you.

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Jun 26, 2019 0
Adobe Community Professional ,
Jun 26, 2019

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Check to make sure that your version of FM2019 is up to date & if the situation persists, log a bug in the Tracker.

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Jun 26, 2019 0
Adobe Community Professional ,
Jun 26, 2019

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Hi Elaine:

I just tested it with FrameMaker 2019 (v 15.0.3.603) and Illustrator CC (v 23.0.3) and it worked as expected. I'm not sure if the issue on your system is with FrameMaker or Illustrator—but you might try deleting preferences on both, which is quicker than an uninstall/reinstall.

FrameMaker: https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/

Illustrator: How to set preferences in Illustrator

~Barb

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Jun 26, 2019 0
Community Beginner ,
Jun 27, 2019

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Thanks for the reply, Barb. Resetting preferences in both programs did not fix the problem. Got any other ideas? Reinstall both programs? Can I do that with a subscription? Thanks.

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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You should be able to - neither one are running in the cloud, so you have installation media to use.

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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What happens, both with IL open and not, when you double-click the same image file in the file manager (Windows Explorer)?

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Jun 27, 2019 0
Community Beginner ,
Jun 27, 2019

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Hi Bob.

It behaves the same was as if I was doing it from FM:

  • If IL is closed, double clicking the .eps from Internet Explorer opens IL and opens the file. If I then double click a second image, nothing happens. Simply doesn't open the second image.
  • If IL is open (with or without other image files open), double clicking from IE does nothing.

Good thought though. Keep 'em coming!

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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Hi Elaine:

In that case, I'm now suspecting Illustrator. You can remove and reinstall with a CC subscription through the CC Desktop app. Be sure to click on Yes, Remove App Preferences when you uninstall.

Let us know how it goes!

~Barb

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Jun 27, 2019 0
Community Beginner ,
Jun 27, 2019

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Hi again Barb.

I uninstalled IL and removed preferences. Then reinstalled. Still same issue. Ugh! I guess I'll reinstall FM next, but I'm not feeling hopeful!

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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The problem clearly isn't FM at this point. If it's not IL, then it might be the Windows file association itself.

You could right-click on the affected file, see what Mr.Bill is trying to do, and then perhaps just re-assign. It sort of looks like that Windows can tell the app is open, but might have lost track of where it's installed (or even the extact name of the executable).

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Jun 27, 2019 1
Adobe Community Professional ,
Jun 27, 2019

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I agree with Bob.

~Barb

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Jun 27, 2019 0
Community Beginner ,
Jun 27, 2019

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Bob,

I'm not sure what you mean by " see what Mr.Bill is trying to do, and then perhaps just re-assign." Can you explain further?

This isn't happening with one image file in particular...it's ANY image file (.eps and .png). Illustrator simply will not open a second file. Very frustrating. I'm thinking it must be a setting somewhere? Does the 64 bit vs 32 bit in FM affect how it interacts with IL? I'm just wild guessing at this point. I'm still able to do my job, but it sure takes a lot longer when you have to completely close IL every time. Or do File - Open in IL and drive to every image.

Thanks for the ideas.

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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In Windows File Explorer, look at the Windows File Associations for those types of files (the program Windows thinks it should use to open it) - that may be messed up.

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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Hi Elaine:

I read that line as referring to Bill Gates (co-founder, technology advisor and board member) of Microsoft—aka Mr. Bill. I am also thinking it's a Windows thing—that it happens in Explorer and not just in FrameMaker is a strong clue.

~Barb

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Jun 27, 2019 0
Community Beginner ,
Jun 27, 2019

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Thank you guys for sticking with me on this.

When I right click on image file in Windows Explorer and choose Edit, IL will open and open my file. But it will not open a second image. Also, if I close the first image file, leaving IL open, it won't open another file.

My default app for viewing photos is set to IL.

And if I right click an image file and say Open with IL, and check the box to do that in the future, still same result.

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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I just googled the symptoms and it revealed that a Windows Update has damaged these file association "launches" in the 1803 updates (and following). You might want to try a rollback to test if a particular one "fixes" it or you might want to "roll forward" by getting the new 2019 update that MS is rolling out and seeing they've got it fixed yet.

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Jun 27, 2019 1
Adobe Community Professional ,
Jun 27, 2019

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Oh, may be fixed on KB4467682 (OS Build 17134.441)

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Jun 27, 2019 0
Community Beginner ,
Jun 27, 2019

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Wow. Thank you!

But this is getting way too technical for me. I'm gonna have to involve IT now as I have no idea how to do a rollback or forward!

Thank you so much for your help. I'll let you know where it all shakes out.

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Jun 27, 2019 1
Adobe Community Professional ,
Jun 27, 2019

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I've never really noticed it because I tend to open the application first & then load the file inside it.

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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Well. That might explain why when I double-click on Frame files in my xplorer2 program, they only open if FrameMaker is closed. Mystery solved.

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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Other people reported that the selected file association would work once, but when they tried it again, it opened up something completely different - it was like Windows "forgot" what app to use for the specified file type (whoops)

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Jun 27, 2019 0
Adobe Community Professional ,
Jun 27, 2019

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For me, if Frame isn't already open, double-clicking on a file in Windows Explorer or xplorer2 starts FM and opens the file.

If Frame is already open and has a file open, double-clicking on a file in Windows Explorer or xplorer2 does nothing. It's been annoying. Sadly, updates to my work computer are not under my control.  We're on build 1809.

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Jun 27, 2019 0
Community Beginner ,
Jun 28, 2019

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For those of you where things work as they should, I'm just curious if you're on Windows 10? I moved to Windows 10 and got my cloud subscriptions for my Adobe products all at the same time...of course everything worked fine before.

I'm also having issues with file names for PDFs (document title set in Initial View of PDF shows instead of file name from Windows Explorer). I did figure out how to change it manually, but would like to know how to set in my PDF making settings in FM. I always made PDFs using File - Save as PDF. But maybe I should do File - Publish now?

I'm not a techy computer person at all, and troubleshooting this stuff is not my cup of tea...so is my gut that it's all Windows 10 related way off base?

Thanks.

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Jun 28, 2019 0
Adobe Community Professional ,
Jun 28, 2019

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Hi Elaine:

For those of you where things work as they should, I'm just curious if you're on Windows 10?

Screen Shot 2019-06-28 at 8.59.54 AM.png

But maybe I should do File - Publish now?

You can still use File > Save as PDF in Fm 2019, but note that you can no longer change the PDF output settings with that command. If you want to modify the output settings (i.e., preset name, compatibility, view options, page range, creating tagged PDF, marks & bleeds, security, etc.) you will need to do so via File > Publish. Once you change these settings, File > Save as PDF will use the current settings.

~Barb

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Jun 28, 2019 0
Community Beginner ,
Jun 28, 2019

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Hi Barb. Thanks for your quick responses.

When I use File - Publish, it tells me my output location has invalid characters. I'm simply saving to my normal file locations. It's a big, long file location, but that's just where all my files are. No way around that.

But when I change the output folder to my K drive, it works just fine and lets me edit the PDF settings. So what are the invalid characters?

Also, is there a way to change a setting somewhere in FM so the PDF reads the file name instead of the document title? I don't want to have to change that every time.

Thank you.

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Jun 28, 2019 0
Adobe Community Professional ,
Jun 28, 2019

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Hi Elaine:

If the exact same name works on the K drive, then I'd guess you are having an access or permissions issue on your J drive. Check with IT on that.

FrameMaker does not have the capability to specify showing the Doc Title in the title bar in lieu of the default filename. You can log a feature request here: Tracker and in the meantime. you can create an Action in Acrobat to update one or multiple files quickly.

Adobe Acrobat Pro Action Wizard

~Barb

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Jun 28, 2019 2
Community Beginner ,
Jun 28, 2019

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Barb,

I did find a way to take the document tile off the PDF. I have to use File - Print book and it's in the PDF document properties.

Of course, this creates a .ps file which then has to be made into the PDF, so there's some extra steps. Not sure if this is easier or simply remembering to change the name in the PDF preferences to file name instead of document title. But I'm glad there's at least a way to do it.

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Jun 28, 2019 0
Adobe Community Professional ,
Jul 01, 2019

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Hi Elaine,

Barb suggested to create an "Action" in Acrobat. Even easier are Custom Commands (also via the Action Wizard). This allows to create a command to just change this option. Then you can add a button for this command to the Quick Tools toolbar (View | Show/Hide | Toolbar Items | Customize Quick Tools). I use this to change the magnification when a PDF is opened. In my oppinion much easier than to create a PostScript file and create a PDF.

When your path on J: does not work and you do not know which characters might cause this, then please post the complete path here. As Barb said, it could also be a permissions issue.

Best regards

Winfried

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Jul 01, 2019 0
Community Beginner ,
Jul 02, 2019

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I had IT help with this and it didn't fix the problem. I'm giving up at this point. I discovered that double clicking from Bridge opens multiple files in Illustrator, so I'm just going to have to change the way I work until I can spend more time troubleshooting again. Thanks for your help and ideas.

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Jul 02, 2019 0