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Error 15044

New Here ,
Feb 05, 2020

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I frequently keep getting error '15044 - FrameMaker encountered a serious error'.  Adobe Tech Team took my app log by e-mail but couldn't ascertain the reason for the error.  This error appears randomly, not specifically after any action, and closes FrameMaker and all my unsaved work is lost.  Previously a file was corrupted and I could not open or retrieve any data from the file. Appreciate any info on how to avoid this.

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Error, Technical Communication Suite

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Error 15044

New Here ,
Feb 05, 2020

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I frequently keep getting error '15044 - FrameMaker encountered a serious error'.  Adobe Tech Team took my app log by e-mail but couldn't ascertain the reason for the error.  This error appears randomly, not specifically after any action, and closes FrameMaker and all my unsaved work is lost.  Previously a file was corrupted and I could not open or retrieve any data from the file. Appreciate any info on how to avoid this.

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Error, Technical Communication Suite

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696

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Feb 05, 2020 0
Adobe Community Professional ,
Feb 05, 2020

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Since no one has found what's causing it yet, I'd just take steps to mitigate it - run as Admin, save frequently, keep patched up, maybe MIF-wash your files, and see if there's some common set of actions that seem to bring it on.

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Feb 05, 2020 0
New Here ,
Feb 06, 2020

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I just realised today that when I import a large image and use Object Catalog to resize it, this error occurs. I am not sure to whom this information will be helpful. I will save the file before I do this action next time.

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Feb 06, 2020 0
Adobe Community Professional ,
Feb 06, 2020

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Now that you have a lead on what's causing it, I'd log a bug in the Tracker and describe what causes it and give them your error logs and the graphic that can trip the error.

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Feb 06, 2020 0
New Here ,
Feb 13, 2020

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Thanks, I'm not sure how to log a bug in the Tracker. Last time I raised a ticket contacting customer service. Is there a link for the Bug Tracker?

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Feb 13, 2020 0
Adobe Community Professional ,
Feb 13, 2020

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Hi,

 

In the Adobe Tracker you can log bugs or suggest new features.

Just open this website and describe your issue: https://tracker.adobe.com/#/home 

When you are not logged in automatically, log in with your Adobe ID.

 

Best regards

 

Winfried

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Feb 13, 2020 0
pulkitn LATEST
Adobe Employee ,
Feb 13, 2020

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Hi Jospeph ,

As per you .dmp file , I would recommend you to update the FrameMaker by Help-->Update .

If you face any issue while updating then you can contact TCS support at (tcssup@adobe.com)

 

-Pulkit

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Feb 13, 2020 0