Error Message: EnumerateFontFamily-Routine

New Here ,
Aug 08, 2017 Aug 08, 2017

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Hello,

if i want to create a PDF, sometimes the error message "Unknown exception in the EnumerateFontFamily-Routine. Restart the computer" comes.

I can't find anything useful on the web. Does anyone know this message?

Best regards

Johannes

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New Here ,
Oct 31, 2017 Oct 31, 2017

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I had a similar issue, and rebooting would not resolve the issue. One workaround I found was to switch from CMYK to RGB mode in the PDF Setup > Settings page that comes up when you create a pdf.

Good luck!

Bill

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New Here ,
Apr 10, 2018 Apr 10, 2018

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One of my colleagues experienced the problem described above. Switching from CMYK to RGB solved the problem. Thanks for sharing this solution.

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New Here ,
Apr 18, 2018 Apr 18, 2018

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Hi Johannes,

I got the same error message while generating PDF on FrameMaker version 13.0.1.385 running on Windows 10.

Here is the workaround that worked for me:

1. In Acrobat Distiller, select the job option you want to use from the Default Settings list.

2. Choose Settings > Edit Adobe PDF Settings.

3. On the left navigation pane, click Fonts.

4. In the Embedding section, add all fonts in the Font Source list (for example, C:\WINDOWS\Fonts\) to the Always Embed list.

5. Click OK.

6. Regenerate the PDF using the edited job option.

Regards,

Sunil

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