Error "Could not open document because it uses unavailable fonts"

[bluegiraffe24]

I am using unstructured FrameMaker 15 on Windows 10. I am getting this error. I tried opening all the documents in the book and saving them. I tried unchecking "Remember Missing Font Names" in Preferences and unchecking the "File contains unavailable fonts" alert in Preferences.

[Jeff_Coatsworth]

Is the Console telling you what fonts it's having an issue with?

[bluegiraffe24]

There aren't any fonts coming up in the font pod.

[Jeff_Coatsworth]

No, I meant in the FM Console window that appears when you open the problem doc - you may have it turned off in your FM Prefs - it's the "Show File Translation Errors"' flag

[bluegiraffe24]

The "show file translation errors" is checked and I do get a window, but it just lists every document in my book and says "could not open document because it uses unavailable fonts." It doesn't list the fonts at all.

[Jeff_Coatsworth]

So it's letting you open docs or not? Also what version of FM are you running & is it completely up to date?

[bluegiraffe24]

Yes, it lets me open the docs, but when I apply our doc template to the whole book, that's when I get the error window with that message. Version 13. 0.2.433 and I think it is. We don't have FrameMaker through the creative cloud though.

[Jeff_Coatsworth]

So you don't get any warnings about fonts when opening a doc, just when you try importing [what] from another doc that is your template?

[bluegiraffe24]

Correct, no errors come up when I'm opening the documents. Sorry I was mistaken, the error window only comes up when I'm trying to run chapter or page numbering on any of the documents. No errors come up when I'm applying our template.

[bluegiraffe24]

Sorry it DOES give me the error page and says "could not open doc because it uses unavailable fonts" when I try to import the template or run numbering on multiple documents at once. When I import the template on one document, I don't get any errors.

[Jeff_Coatsworth]

I'd be tempted to go through them one at a time to find the offending doc

[Matt S - Tech Comm Tools · Accepted solution]

It sounds like the fonts message is preventing you from opening the files when importing.

Are you opening your docs prior to importing? If not, do that.

[bluegiraffe24]

Just tried opening every document in the book and then applying the template and it worked with no errors. I also tried numbering the documents and it worked with no errors. Normally I don't have to have every document open that I'm working with, but this worked well to get around the font error, especially since I see no issue with the fonts.

[Matt S - Tech Comm Tools]

Remember that any dialog that appears when opening a doc will prevent processing like updating your book, importing formats, or producing print or digital output.

As Jeff will tell you, it'll also wreak havoc on updating FrameMaker to RoboHelp projects.

-Matt

[Matt S - Tech Comm Tools]

Start by updating to 13.0.5 (free update, via Help menu or Fm updater page)