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Error "Could not open document because it uses unavailable fonts"

Community Beginner ,
Aug 03, 2018

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I am using unstructured FrameMaker 15 on Windows 10. I am getting this error. I tried opening all the documents in the book and saving them. I tried unchecking "Remember Missing Font Names" in Preferences and unchecking the "File contains unavailable fonts" alert in Preferences.

Correct answer by Matt S - Tech Comm Tools | Adobe Community Professional

It sounds like the fonts message is preventing you from opening the files when importing.

Are you opening your docs prior to importing? If not, do that.

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Error "Could not open document because it uses unavailable fonts"

Community Beginner ,
Aug 03, 2018

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I am using unstructured FrameMaker 15 on Windows 10. I am getting this error. I tried opening all the documents in the book and saving them. I tried unchecking "Remember Missing Font Names" in Preferences and unchecking the "File contains unavailable fonts" alert in Preferences.

Correct answer by Matt S - Tech Comm Tools | Adobe Community Professional

It sounds like the fonts message is preventing you from opening the files when importing.

Are you opening your docs prior to importing? If not, do that.

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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Is the Console telling you what fonts it's having an issue with?

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Aug 03, 2018 0
Community Beginner ,
Aug 03, 2018

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There aren't any fonts coming up in the font pod.

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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No, I meant in the FM Console window that appears when you open the problem doc - you may have it turned off in your FM Prefs - it's the "Show File Translation Errors"' flag

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Aug 03, 2018 0
Community Beginner ,
Aug 03, 2018

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The "show file translation errors" is checked and I do get a window, but it just lists every document in my book and says "could not open document because it uses unavailable fonts." It doesn't list the fonts at all.

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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So it's letting you open docs or not? Also what version of FM are you running & is it completely up to date?

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Aug 03, 2018 0
Community Beginner ,
Aug 03, 2018

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Yes, it lets me open the docs, but when I apply our doc template to the whole book, that's when I get the error window with that message. Version 13. 0.2.433 and I think it is. We don't have FrameMaker through the creative cloud though.

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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So you don't get any warnings about fonts when opening a doc, just when you try importing [what] from another doc that is your template?

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Aug 03, 2018 0
Community Beginner ,
Aug 03, 2018

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Correct, no errors come up when I'm opening the documents. Sorry I was mistaken, the error window only comes up when I'm trying to run chapter or page numbering on any of the documents. No errors come up when I'm applying our template.

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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Start by updating to 13.0.5 (free update, via Help menu or Fm updater page)

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Aug 03, 2018 0
Community Beginner ,
Aug 03, 2018

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Sorry it DOES give me the error page and says "could not open doc because it uses unavailable fonts" when I try to import the template or run numbering on multiple documents at once. When I import the template on one document, I don't get any errors.

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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I'd be tempted to go through them one at a time to find the offending doc

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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It sounds like the fonts message is preventing you from opening the files when importing.

Are you opening your docs prior to importing? If not, do that.

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Aug 03, 2018 0
Community Beginner ,
Aug 03, 2018

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Just tried opening every document in the book and then applying the template and it worked with no errors. I also tried numbering the documents and it worked with no errors. Normally I don't have to have every document open that I'm working with, but this worked well to get around the font error, especially since I see no issue with the fonts.

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Aug 03, 2018 1
Adobe Community Professional ,
Aug 03, 2018

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Remember that any dialog that appears when opening a doc will prevent processing like updating your book, importing formats, or producing print or digital output.

As Jeff will tell you, it'll also wreak havoc on updating FrameMaker to RoboHelp projects.

-Matt

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Aug 03, 2018 0