Error while creating .ps files

New Here ,
Jan 24, 2017

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Hello,

since a few days im having trouble creating a .pdf file in Framemaker.

The "... save as .pdf" Option has never been working for me, probably because I'm not using system fonts.

The "workaround always has been that I print my file with my adobe pdf printer, save it was .ps file, change in printer settings that it should only use system fonts. Then Framemaker proceeds and creates a .ps file for me, which I could doubleclick and Acrobat Distiller was creating my .pdf-file.

Since a week or so I'm getting the following Distiller-Error message:

%%[ ProductName: Distiller ]%%

%%[ Error: invalidfileaccess; OffendingCommand: showpage ]%%

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

Tried calling adobe support but he couldnt help me at all with those error messages and only sent my a couple of Framemaker support links.

Then I thought maybe reinstalling Framemaker will solve the problem but after finishing the installation, i got another error log:

Exit Code: 6 
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...

-------------------------------------- Summary -------------------------------------- 
- 0 fatal error(s), 4 error(s)    -----------

Payload: Microsoft .NET Framework 3.5 SP1 3.5.0.0 {9DDAF699-BA5E-48e3-8A09-7AC369D6EEA1} ----------- 
ERROR: DW071:  ERROR: DW003: Third party payload installer RedistributableInstaller.exe failed with exit code: -1073740777 
----------- Payload: Adobe Acrobat Distiller DC 15.0.0.0 {9C2620D0-DCA1-489C-9689-A45A61FCBEC2} ----------- 
ERROR: DW071: 
ERROR: DW003: Third party payload installer DistillrStarter.exe failed with exit code: 1603 
------------------------------------------------------------------------------------- 
System Requirements

Feel like my only way to fix this problem is to completly reinstall windows but if possible I'd prefer not to...

I really appreciate any help you can provide

Cheers,

Anja

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Adobe Community Professional ,
Jan 24, 2017

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re: Adobe Acrobat Distiller DC 15.0.0.0

What version of FM?

And what version of Distiller is/was bundled with that FM? Is it a "DC"?

I could be mistaken, but I'm wondering if Distiller DC 15 is newer, and then if it caused a further problem when you re-installed an older FM and its older Distiller.

I'm separately wondering just what Acrobat code is shipped with FM (which is still available perpetually licensed). I don't know that you can get the full Acrobat product. I suspect that Adobe stopped bundling Illustrator in part due to this issue.

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