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FM 12 files won't open in my version of FM12...WHY?

New Here ,
May 11, 2017

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I received a set of files from a coworker who is using Framemaker 12, but I am unable to open these files using my version of Framemaker 12.  We are both on Windows machines and both using FM 12. 

Although xxxx.fm appears to be a FrameMaker document, it can't be opened with this release of the product. 

There are no updates available to FM 12 that have not already been installed.

Any ideas why I can't open these files?

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FM 12 files won't open in my version of FM12...WHY?

New Here ,
May 11, 2017

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I received a set of files from a coworker who is using Framemaker 12, but I am unable to open these files using my version of Framemaker 12.  We are both on Windows machines and both using FM 12. 

Although xxxx.fm appears to be a FrameMaker document, it can't be opened with this release of the product. 

There are no updates available to FM 12 that have not already been installed.

Any ideas why I can't open these files?

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167

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 11, 2017 0
Adobe Community Professional ,
May 11, 2017

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Did you compare point versions of both your machines? Could it be damaged in some way?

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May 11, 2017 1