I have just discovered - is it only on my system? - that F1 (Help > Help Topics…) does not do anything.
This is an installation from the TCS6-suite with a registration key lasting until november 2017 + the update.
Previously I had the last beta-version installed (which was the same as the published: 22.214.171.1241 - just no ReadMe file available) + update.
I had not checked then, so I can not say, that there was no problem with Help.
My system is W7 x64
Can this problem be confirmed by others?
F1 is working as expected for me Klaus. (FM 126.96.36.1996, TCS6, Win 10)
In contrast to my other very nasty problem (https://forums.adobe.com/thread/2346713) the Windows restore did not help for this problem. F1 still does nothing. Also Help > Help Topics still does nothing.
I also have FM 188.8.131.526, TCS6, but on Win7 x64
Works for me here as well as expected (14.0.1).
You do have Internet Explorer 11 installed?
Have you checked if your Firewall or AV are blocking FM?
I have installed ie 11.0.9600.18697
Firewall blocking FM?
Never had a problem from any other FM than FM-14 looking for the help files on the net.
There is quite a chain: Cable modem > Router > pc/laptop via ethernet and/or LAN > Windows Firewall / ESET Nod32 Antivirus
IE reports at each start: "Your current security settings put your computer at risk". I have Secutiy level for zone All: medium.
Windows Firewall is set to notify if a new pgm is blocked (both realms), so I should get a message if FM is affected.
Update after Windows reboot:
I definetely have no luck with this!
Even after re-installing FM-14 and updating 1 and 2 without .NET 4.7 (due to the CTRL+0 problem - see https://forums.adobe.com/thread/2346713).
The .NET situationis now this:
.NET Framework 2.0 Service Pack 2 ver: 2.0.50727.5420
.NET Framework 3.0 Service Pack 2 ver: 3.0.30729.5420
.NET Framework 3.5 Service Pack 1 ver: 3.5.30729.5420
.NET Framework 4.6.2 ver: 4.6.01590
I have alrady described th security stuff.
Does anyone know how the help command really works?
Obviosly it not a simple hypertext command. Commands like the following work as intended.
<Command DDD_site <Label Open D+DD website>
<Hypertext message URL http://daube.ch/docu/fmaker00.html>>
<Add DDD_site <Menu ETBmenu>>
If I don't get it working, I will simply replace the help command in the menu by an appropriate hypertext command.
More research on this subject…
No such problem in FM-13 - even after the Windows update debacle.
In both FM-184.108.40.2067 and FM-14.0.xx there is a file $HOME\HelpCfg.ini which points to the online help file:
with vvvv being 2015 or 2017.
The contents of this file is used in the display of Help > Help Topics… in the 5th icon (dorpdown Help Center).
But in FM-14 (aka 2017) this is not opened - maybe due to the product ID, wich in both files (FM-13, FM-14) is
Is the product ID independent of the release?
Has it any influence in this situation?
Does FM-14 Help not use the file HelpCfg.ini ?
What is the execution path from Help > Help Topics… to the help file?
Something on this path obviously is broken in my FM-14 installation.
can you please try to test, if it also happens, when FM 2017 is installed in the directory where it should be installed?
That is, "
%ProgramFiles(x86)%\Adobe\Adobe FrameMaker 2017\".
I have just tested it and renamed the "Adobe FrameMaker 2017" folder to "Adobe FrameMaker 2017 - Test". Et voilà - now it doesn't work anymore.
Although beeing now an expert in un-installing and installing FM-14 I have no luck with it concerning Help.
Application is installed in C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe
It runs as expected, but help still does not work.
Running the $HOME\helpviewer.exe directly opens the help file as expected (that was also the case before in the "H:\Adobe\FrameMaker.14en\Adobe FrameMaker 2017\FrameMaker.exe" installation).
Restart Windows (one never knows…) and ...
No change - Help not working in 220.127.116.111
BTW: even if it would work when installed on C: - this is not an option for me: all Adobe- and other apps are on H (since Windows 95).
Same thing, Help not working in 18.104.22.1686
Same thing, Help not working in 22.214.171.1245
Is there a registry key involved?
Until we find something useful I will re-install in H: I hate to have everything on the same partition - it's tough enough that the user area can not be moved to another disk(partition).
I have done the following test in FM-126.96.36.1995:
It's a mystery why the standard way does not work.
The file versions reported are 1 behind for both: HV-13: 188.8.131.522; HV-14: 184.108.40.2067.
There must be differences between HV-13 and HV-14. The program files are 88'808 (HV-13) and 90'248 (HV-14) bytes long. But I have not found the difference, because I can not see the program code in ResHacker, just the resources which are identical.
Hence for the time being I stay with the copied version from FM-13 and watch the future.