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FM 2015 crashes when accessing Preferences

New Here ,
Jan 23, 2018

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Why is FM crashing when I try to access the Preferences?

I am trying to change the Spelling features and cannot access them.

If I open the Spelling pod > Options, FM also crashes.

I get the following message:crashFM.PNG

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FM 2015 crashes when accessing Preferences

New Here ,
Jan 23, 2018

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Why is FM crashing when I try to access the Preferences?

I am trying to change the Spelling features and cannot access them.

If I open the Spelling pod > Options, FM also crashes.

I get the following message:crashFM.PNG

Views

157

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 23, 2018 0
Adobe Community Professional ,
Jan 23, 2018

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First make sure that you are all updated on the latest patch version. Next, if it's still happening, exit out and try renaming your c:\users\user_name\AppData\Roaming\FrameMaker\version\ - FM should recreate it when you start it up again.

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Jan 23, 2018 0
New Here ,
Jan 24, 2018

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Hi Jeff,

I did both, installed the latest update and renamed the file.

This only worked the first time after restarting FM.

Unfortunately FM still crashes as before, even if I rename the file.

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Jan 24, 2018 0
Adobe Community Professional ,
Jan 24, 2018

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Contact Support at tcssup@adobe.com - there must be something else going on.

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Jan 24, 2018 0