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FM 2017 Patch 1 internal error message - keeps crashing

Participant ,
May 02, 2017

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This is the error message I am getting and I don't even think I can work now as it keeps crashing---can someone help me ASAP pls? I am on deadline:

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FM 2017 Patch 1 internal error message - keeps crashing

Participant ,
May 02, 2017

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This is the error message I am getting and I don't even think I can work now as it keeps crashing---can someone help me ASAP pls? I am on deadline:

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May 02, 2017 0
Adobe Community Professional ,
May 02, 2017

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Hi smathers,

You may find that if you rename the 14 directory listed in the error log (for example, rename it to 14-old) and restart FrameMaker, you should be all set.

NOTE: When you restart, any customizations you've made to FrameMaker will be reset to defaults. You can still access things like workspaces, etc. in your renamed 14-old directory. Just move the assets from the 14-old back to the 14 directory.

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May 02, 2017 1
Adobe Employee ,
May 03, 2017

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Hi Smathers,

I have sent you a private message with my email address. Kindly email me your contact details. We will get back to you.

Regards

Viku

Adobe Systems

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May 03, 2017 1
Participant ,
May 04, 2017

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My issue is now fixed---Ajit did an awesome job in helping me, and has been so very helpful for all issues I have had---thank you!!! Renaming the 14 to 14_old worked great for anyone else experiencing this issue!

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May 04, 2017 1
New Here ,
Jan 13, 2019

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I also have the same problem when I try to "Save as reviewe PDF". I renamed 14 to 14-old but it still occur the same problem on new 14 folder. Anybody help me?

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Jan 13, 2019 0
New Here ,
Jan 13, 2019

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thank God, after I restart my PC, the problem was resolved

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Jan 13, 2019 0