Two updates to FM 2017 have been released. The Help/Updates is not available for some of my team, while a few have been able to get the updates. What needs to be done so all can get the updates?
I've tried that several times, including downloading the file multiple times. I get this error:
There are no administrator/permission issues according to my IT dept.
Are you installing the patch as an admin? Did you give yourself full control of your c:\ drive?
the best, in this case, will be if you send an e-Mail to firstname.lastname@example.org and check with them and your admin together in a live support session. This will be probably faster than trying to find a solution.
Check your AdobeUpdaterAdminPrefs.dat file located at:
C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat
This is a XML file that should have the following:
<?xml version="1.0" encoding="UTF-8" ?>
If the "Suppressed" line shows anything but "0", then change it back to 0 (zero). This will prevent updates from running.