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FM 2019 crashes / locks up

Community Beginner ,
Jan 10, 2019

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Good Morning,

We are using 64-bit FrameMaker 2019 v13.0.5.547 (second update applied).

FrameMaker locks up constantly - it just stops and becomes non-responsive. Nothing pops up to say that FrameMaker stopped working, or any other notification. I have to manually shut it down.

I thought it was just when I tried to create a .pdf, but most recently it happened when I was scrolling through a .fm document.

I looked through the forum and saw a few variations of this, but nothing that offered a solution. If there is one, please point me to that string and I'll close this one.

Thank you for any input or guidance you can give.

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FM 2019 crashes / locks up

Community Beginner ,
Jan 10, 2019

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Good Morning,

We are using 64-bit FrameMaker 2019 v13.0.5.547 (second update applied).

FrameMaker locks up constantly - it just stops and becomes non-responsive. Nothing pops up to say that FrameMaker stopped working, or any other notification. I have to manually shut it down.

I thought it was just when I tried to create a .pdf, but most recently it happened when I was scrolling through a .fm document.

I looked through the forum and saw a few variations of this, but nothing that offered a solution. If there is one, please point me to that string and I'll close this one.

Thank you for any input or guidance you can give.

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535

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Jan 10, 2019 0
Community Beginner ,
Jan 10, 2019

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My apologies, I was looking at the wrong information. We are using:

15.0.2.503 with second update applies.

Also, the application grays out, "Not Responding" displays at the top of the screen, and the cursor spins continually.

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Jan 10, 2019 0
Adobe Community Professional ,
Jan 10, 2019

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Well, that's unfortunate!

When Fm starts misbehaving, one easy thing you can do is to rename the Preferences folder, forcing Fm to recreate a new copy of pref files. While it's not guaranteed to solve your problem, it takes less than 5 minutes to rule out Prefs as your problem.

Here's a detailed overview, https://techcommtools.com/find-framemaker-preference-folder/

https://techcommtools.com/find-framemaker-preference-folder/

-Matt

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Jan 10, 2019 1
Adobe Community Professional ,
Jan 10, 2019

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You just solved my Character Palette/Hex Input option, as well as a weird Windows Application Error I was getting when I closed Frame at the end of a day. As shown. Thanks for that!

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Jan 10, 2019 1
Community Beginner ,
Jan 10, 2019

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Thank you. I'll take a look at the link and give it a try!

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Jan 10, 2019 0
Adobe Community Professional ,
Jan 10, 2019

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How great is that?!

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Jan 10, 2019 0