Hey All--my machine suddenly began to have this issue: I cannot open .book files in FM 2017 (with the latest updates installed), but have no problem opening the .fm files in that book. When I attempt to open a .book file, the program begins to open, then almost immediately stops responding, and then throws an internal error message and has to close. I can't open any .book files, nor can I open a new .book file.
And it gets more interesting: I can push the apparently un-openable files to our central repository and my colleague is able to pull and open up the .book files that I cannot.
I have yet to contact adobe support as I'm hoping there's a simple fix that I'm missing, but looking up the error codes yielded nothing.
So--any ideas? I'm a little stumped.
The fact that someone else can open the same book that you're having a problem with indicates that something's different on your machine. What's changed? Can you create a new book with the same files in it as the "bad" book and have that work?
Yeah--it's definitely an issue with my machine, but I haven't changed anything and there've been no system patches as far as I can determine.
I attempted to create a new book and copy the files into it, but even opening a new book caused the same crash. I can't open any book files; it's not just the one book.
Hmm, in that case I'd first try renaming your FM's AppData\Roaming\Adobe\Framemaker\version folder & firing FM back up again
Yep, that did it!
I'm guessing there was a corrupted file in there somewhere--could you explain a bit more about how that might happen/why this fix works?
Why it happens? Who knows (not me!) - Why it works? FM creates that folder each time if it's missing or re-named.
FM has its mysteries--that's for sure haha
And if what is missing or renamed?
(Also, I meant to say thanks! You saved me from a morning of uninstalling/reinstalling when I need to be writing).
The version folder that Jeff told you to rename is recreated anytime FM doesn't find it. It's where FM stores preferences, like your workspace setup if you have a customized one.