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FM17 Opening .book files prompts internal error, but can open .fm files in that book

Community Beginner ,
Apr 03, 2019

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Hey All--my machine suddenly began to have this issue: I cannot open .book files in FM 2017 (with the latest updates installed), but have no problem opening the .fm files in that book. When I attempt to open a .book file, the program begins to open, then almost immediately stops responding, and then throws an internal error message and has to close. I can't open any .book files, nor can I open a new .book file.

FM Error.png

And it gets more interesting: I can push the apparently un-openable files to our central repository and my colleague is able to pull and open up the .book files that I cannot.

I have yet to contact adobe support as I'm hoping there's a simple fix that I'm missing, but looking up the error codes yielded nothing.

So--any ideas? I'm a little stumped.

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Correct answer by Jeff_Coatsworth | Adobe Community Professional

Hmm, in that case I'd first try renaming your FM's AppData\Roaming\Adobe\Framemaker\version folder & firing FM back up again

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FM17 Opening .book files prompts internal error, but can open .fm files in that book

Community Beginner ,
Apr 03, 2019

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Hey All--my machine suddenly began to have this issue: I cannot open .book files in FM 2017 (with the latest updates installed), but have no problem opening the .fm files in that book. When I attempt to open a .book file, the program begins to open, then almost immediately stops responding, and then throws an internal error message and has to close. I can't open any .book files, nor can I open a new .book file.

FM Error.png

And it gets more interesting: I can push the apparently un-openable files to our central repository and my colleague is able to pull and open up the .book files that I cannot.

I have yet to contact adobe support as I'm hoping there's a simple fix that I'm missing, but looking up the error codes yielded nothing.

So--any ideas? I'm a little stumped.

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Hmm, in that case I'd first try renaming your FM's AppData\Roaming\Adobe\Framemaker\version folder & firing FM back up again

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Apr 03, 2019 1
Adobe Community Professional ,
Apr 03, 2019

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The fact that someone else can open the same book that you're having a problem with indicates that something's different on your machine. What's changed? Can you create a new book with the same files in it as the "bad" book and have that work?

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Apr 03, 2019 0
Community Beginner ,
Apr 03, 2019

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Yeah--it's definitely an issue with my machine, but I haven't changed anything and there've been no system patches as far as I can determine.

I attempted to create a new book and copy the files into it, but even opening a new book caused the same crash. I can't open any book files; it's not just the one book.

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Apr 03, 2019 0
Adobe Community Professional ,
Apr 03, 2019

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Hmm, in that case I'd first try renaming your FM's AppData\Roaming\Adobe\Framemaker\version folder & firing FM back up again

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Apr 03, 2019 0
Community Beginner ,
Apr 03, 2019

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Yep, that did it!

I'm guessing there was a corrupted file in there somewhere--could you explain a bit more about how that might happen/why this fix works?

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Apr 03, 2019 0
Adobe Community Professional ,
Apr 03, 2019

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Why it happens? Who knows (not me!) - Why it works? FM creates that folder each time if it's missing or re-named.

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Apr 03, 2019 0
Community Beginner ,
Apr 03, 2019

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FM has its mysteries--that's for sure haha

And if what is missing or renamed?

(Also, I meant to say thanks! You saved me from a morning of uninstalling/reinstalling when I need to be writing).

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Apr 03, 2019 0
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Adobe Community Professional ,
Apr 03, 2019

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The version folder that Jeff told you to rename is recreated anytime FM doesn't find it. It's where FM stores preferences, like your workspace setup if you have a customized one.

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Apr 03, 2019 1