Frame Maker V15 (2019) preferences error

[donaldh17470648]

I am getting a display error on the initial screen.

and I am getting the 15004 error trying to enter the preferences menu.  

as well as an initial error trying to either install or uninstall.

[Jeff_Coatsworth]

Contact FM support - tcssup@adobe.com - looks like something went sideways when you installed

[Matt S - Tech Comm Tools]

Especially because you're crashing when entering prefs, delete your prefs folder per

http://techcommtools.com/find-framemaker-preference-folder/

-Matt