Frame12 "Internal Error 12044 21794484, 21794778, 24739173"

[#1]

This note is an FYI to describe the solution to a Frame12 error I encountered.

On launching Frame12 by double clicking on a .fm file, the response was "Internal Error 12044 21794484, 21794778, 24739173".  A search of the web turned up no information on this error.

After discussion with Adobe Technical support, the conclusion was that there was a corrupted preferences file.  The solution was to delete the following three folders:

C:\Users\[username]\AppData\Roaming\Adobe\FrameMaker\12

C:\Users\[username]\AppData\Roaming\Adobe\Linguistics

C:\Users\[username]\AppData\LocalLow\Adobe\Linguistics

Deleting these three folders appears to have solved the problem.

These folders are all rebuilt automatically when Frame is launched.  The support person tells me that I lose nothing by deleting them and allowing Frame to rebuild them.

-Paul

[#2]

While deleting the 12 folder works fine, you can also rename it (to something like 12-prev) and it will rebuild on your next launch.

That way if you have workspaces or other customizations you want to recover, you can grab them from the 12-prev directory and move them into your new 12 directory.

To the best of my knowledge, this works with all versions of Fm.