Hello. FrameMaker 10 and Acrobat xi have stopped wanting to play together -- all of a sudden (an acrobat update?). Sometimes I can't even print to .ps -- won't make a .ps file. The platform is Windows 10.
Do you have the full version of Acrobat? Did you install it after installing FM10 or before? Is it working (creating PDFs) in applications outside of FM?
Jeff, in answer to your questions: I do have the full version of Acrobat. I installed it after installing FrameMaker. It's having no trouble making PDFs from other programs (e.g. Word).
Hmm, I just fired up an old copy of FM10 to play around with printing to the Adobe PDF "printer" and doing Save As PDF - both seem to work with my copy of Distiller (version 11.0.2017) - what version of Distiller is being reported for you guys?
My version of Acrobat Distiller is 11.0.0779. Should I try to get my IT folks to upgrade? (I don't have admin rights so can't do it myself).
I would give it a try Keith - what's the harm, right? ;>)
I have Distiller version 11.0.1915.
Did you try having Distiller update itself?
I haven't updated Distiller. Just checked online to find out how to do that but was not enlightened. Could you tell me?
Launch Distiller, then go to Help > Check for Updates.
That's interesting. I did go to Help, earlier, to
see if there was an update feature, but there
wasn't. Just went back and checked to make sure I
hadn't missed it, but there's no option to check
for updates. Under the Help menu I have:
Distiller Parameters Guide
Are you in a corporate environment where things may be locked down?
Nope, I'm working on a laptop at home.
Strange - can you give us a screenshot of your version's About screen?
I can't get my capture software to snag the About screen, unfortunately.
Try the Windows Snipping Tool instead?
That's the first thing I tried...
Hmm..just tried using it on mine & I can capture it no problem. What about the PrntScrn to clipboard, paste in a Word doc, snip that image?
Weird that I can't get the About screen to stay
in place while I snip it and you can. However,
the PrntScrn technique worked. I've attached the
About screen, with a little extra info in the window behind it.
You can't attach files in the forum - you can use the web interface to display screenshots or you can add links to some location like Dropbox, Google Docs, etc.
Okay. I don't know how to do either of those things. That is, I have a dropbox account and have uploaded the image to a folder for you, but I don't know what address to send the link to. The link feature in the text box (I'm writing to you from the browser window) wants a URL but the DB URL is not precise enough. Perhaps it's easier to use the web interface, but I don't see an option to display screenshots.
By the way, I have discovered that I can make a PDF file if I print a document to the Adobe PDF printer, creating a .ps file. When I double-click that file Distiller won't open it -- I get a message saying "There was a problem while sending the command to the program." But if I right-click the .ps file and select Open with Adobe Acrobat XI, it creates a PDF file. Go figure...
Sounds like your install is somehow messed up.
Here's where you add screenshots in the web interface:
Then you get this screen:
where you select the images to insert.
Right, Jeff. (Thanks for your patience!) Here's that screen shot, then.
I included the Distiller window, but I see now that there's no useful information there..
Ok, now I see why you're not getting the Help > Updates option - you're opening up Distiller, not Acrobat Pro. Regardless, you seem to be up to date in your version anyway, so I'm not sure what's changed that has affected your install. Maybe it's a Win10 thing (I'm still on Win7).
Well, I switched to Win10 a year ago, with no
effect at the time on FrameMaker's ability to make PDFs.
Funny thing is, I notice that I have to first
double-click on the .ps file at which point I get
the error message; then I right-click on the
filename and tell it to open with Acrobat and it
creates a PDF that I can open. If I just
right-click on the .ps file and say "open with
Adobe Acrobat" I jget an error message. Very odd.
Sorry about the confusion with Acrobat vs Distiller.