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FrameMaker 10 is no longer making pdfs with Acrobat XI.

Explorer ,
Apr 26, 2017

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Hello. FrameMaker 10 and Acrobat xi have stopped wanting to play together --  all of a sudden (an acrobat update?). Sometimes I can't even print to .ps -- won't make a .ps file. The platform is Windows 10.

Help?

OK Folks, so here's a follow-up. Since the latest Windows update a couple of days ago, FrameMaker has been making PDFs like a champ. Go figure...

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FrameMaker 10 is no longer making pdfs with Acrobat XI.

Explorer ,
Apr 26, 2017

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Hello. FrameMaker 10 and Acrobat xi have stopped wanting to play together --  all of a sudden (an acrobat update?). Sometimes I can't even print to .ps -- won't make a .ps file. The platform is Windows 10.

Help?

OK Folks, so here's a follow-up. Since the latest Windows update a couple of days ago, FrameMaker has been making PDFs like a champ. Go figure...

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Apr 26, 2017 0
Adobe Community Professional ,
Apr 26, 2017

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Do you have the full version of Acrobat? Did you install it after installing FM10 or before? Is it working (creating PDFs) in applications outside of FM?

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Apr 26, 2017 0
Explorer ,
Apr 27, 2017

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Jeff, in answer to your questions: I do have the full version of Acrobat. I installed it after installing FrameMaker. It's having no trouble making PDFs from other programs (e.g. Word).

Thanks,

Joanna

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Apr 27, 2017 0
Adobe Community Professional ,
Apr 28, 2017

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Hmm, I just fired up an old copy of FM10 to play around with printing to the Adobe PDF "printer" and doing Save As PDF - both seem to work with my copy of Distiller (version 11.0.2017) - what version of Distiller is being reported for you guys?

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Apr 28, 2017 0
Community Beginner ,
Apr 28, 2017

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My version of Acrobat Distiller is 11.0.0779. Should I try to get my IT folks to upgrade? (I don't have admin rights so can't do it myself).

Regards

Keith

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Apr 28, 2017 0
Adobe Community Professional ,
Apr 28, 2017

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I would give it a try Keith - what's the harm, right? ;>)

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Apr 28, 2017 0
Explorer ,
May 01, 2017

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Hi Jeff,

I have Distiller version 11.0.1915.

Thanks,

Joanna

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May 01, 2017 0
Adobe Community Professional ,
May 01, 2017

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Did you try having Distiller update itself?

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May 01, 2017 0
Explorer ,
May 09, 2017

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I haven't updated Distiller. Just checked online to find out how to do that but was not enlightened. Could you tell me?

Thanks!

Joanna

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May 09, 2017 0
Adobe Community Professional ,
May 09, 2017

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Launch Distiller, then go to Help > Check for Updates.

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May 09, 2017 0
Explorer ,
May 09, 2017

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Hi Jeff,

That's interesting. I did go to Help, earlier, to

see if there was an update feature, but there

wasn't. Just went back and checked to make sure I

hadn't missed it, but there's no option to check

for updates. Under the Help menu I have:

Acrobat Guide

Distiller Parameters Guide

pdfmark Guide

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May 09, 2017 0
Adobe Community Professional ,
May 09, 2017

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Are you in a corporate environment where things may be locked down?

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May 09, 2017 0
Explorer ,
May 11, 2017

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Nope, I'm working on a laptop at home.

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May 11, 2017 0
Adobe Community Professional ,
May 11, 2017

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Strange - can you give us a screenshot of your version's About screen?

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May 11, 2017 0
Explorer ,
May 11, 2017

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Indeed!

I can't get my capture software to snag the About screen, unfortunately.

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May 11, 2017 0
Adobe Community Professional ,
May 11, 2017

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Try the Windows Snipping Tool instead?

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May 11, 2017 0
Explorer ,
May 11, 2017

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That's the first thing I tried...

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May 11, 2017 0
Adobe Community Professional ,
May 11, 2017

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Hmm..just tried using it on mine & I can capture it no problem. What about the PrntScrn to clipboard, paste in a Word doc, snip that image?

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May 11, 2017 0
Explorer ,
May 11, 2017

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Weird that I can't get the About screen to stay

in place while I snip it and you can. However,

the PrntScrn technique worked. I've attached the

About screen, with a little extra info in the window behind it.

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May 11, 2017 0
Adobe Community Professional ,
May 11, 2017

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You can't attach files in the forum - you can use the web interface to display screenshots or you can add links to some location like Dropbox, Google Docs, etc.

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May 11, 2017 0
Explorer ,
May 11, 2017

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Okay. I don't know how to do either of those things. That is, I have a dropbox account and have uploaded the image to a folder for you, but I don't know what address to send the link to. The link feature in the text box (I'm writing to you from the browser window) wants a URL but the DB URL is not precise enough. Perhaps it's easier to use the web interface, but I don't see an option to display screenshots.

By the way, I have discovered that I can make a PDF file if I print a document to the Adobe PDF printer, creating a .ps file. When I double-click that file Distiller won't open it -- I get a message saying "There was a problem while sending the command to the program." But if I right-click the .ps file and select Open with Adobe Acrobat XI, it creates a PDF file. Go figure...

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May 11, 2017 0
Adobe Community Professional ,
May 12, 2017

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Sounds like your install is somehow messed up.

Here's where you add screenshots in the web interface:

Capture_image.PNG

Then you get this screen:

Capture_image2.PNG

where you select the images to insert.

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May 12, 2017 0
Explorer ,
May 13, 2017

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Right, Jeff. (Thanks for your patience!) Here's that screen shot, then.

I included the Distiller window, but I see now that there's no useful information there.. Distiller_About.jpg

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May 13, 2017 0
Adobe Community Professional ,
May 15, 2017

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Ok, now I see why you're not getting the Help > Updates option - you're opening up Distiller, not Acrobat Pro. Regardless, you seem to be up to date in your version anyway, so I'm not sure what's changed that has affected your install. Maybe it's a Win10 thing (I'm still on Win7).

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May 15, 2017 0
Explorer ,
May 15, 2017

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Well, I switched to Win10 a year ago, with no

effect at the time on FrameMaker's ability to make PDFs.

Funny thing is, I notice that I have to first

double-click on the .ps file at which point I get

the error message; then I right-click on the

filename and tell it to open with Acrobat and it

creates a PDF that I can open. If I just

right-click on the .ps file and say "open with

Adobe Acrobat" I jget an error message. Very odd.

Sorry about the confusion with Acrobat vs Distiller.

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May 15, 2017 0
Adobe Community Professional ,
May 15, 2017

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What sort of error message are you getting with Print to PDF vs. Save as PDF? Maybe a corrupted joboptions file?

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May 15, 2017 0
Explorer ,
May 15, 2017

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The error message reads: "There was a problem

while sending the command to the program."

Interestingly, once I've gotten Distiller to make

the PDF by first double-clicking on the filename

and getting the error message, and then saying

"open with Adobe Acrobat," if I go back and

double-click the filename, it makes another PDF.

Also note that when I "Save as PDF" in

FrameMaker, not only does it not make the PDF, it

hangs, so that I have to shut FM down and restart

it -- sometimes with the help of the Task Manager.

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May 15, 2017 0
Explorer ,
Jun 11, 2017

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OK Folks, so here's a follow-up. Since the latest Windows update a couple of days ago, FrameMaker has been making PDFs like a champ. Go figure...

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Jun 11, 2017 1
Community Beginner ,
Apr 27, 2017

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I have run into the same problem, which started last week, just before a deadline (naturally). It worked fine a couple of weeks ago so I can only speculate that our IT people applied a Windows or Acrobat update that broke something. (I am using Windows 7, Acrobat XI Professional, and FrameMaker 10).

When I try to create a PDF (I usually use Save as PDF) Frame, after I click on Set in the Settings dialog, Frame goes non-responsive and I have to kill it with Task Manager.

I found a workaround, which is to use CutePDF to create the PDF. I can then open it in Acrobat to apply security, etc.

I haven't tried to see if this breaks the reviewing capability with Acrobat Reader - that is something I will have to look into.

Regards

Keith

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Apr 27, 2017 0
Advocate ,
May 04, 2017

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Joanna,

I just fired up FrameMaker 10.0.3.419 and opened an FM file,

With Save As PDF (Joboptions = Standard, Convert CMYK colours to RGB set) i get the same PDF as in 2011 (compared).

Distiller only report an error on an invalid Joboption set which really outdated.

My system is W7 SP1, x64.

I start Windows at least once a day.

The current version of Acrobat is 11.0.20.17

Klaus Daube

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May 04, 2017 0
Explorer ,
May 09, 2017

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Thanks, Klaus. I have the same Acrobat/Distiller version as you, but I'm on Windows 10. The thing is, Distiller was producing PDFs just fine from FM, and then it stopped doing so. I'm not aware of having done anything different (or added software of any kind) in the meantime.

All best,

Joanna

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May 09, 2017 0
Adobe Community Professional ,
May 12, 2017

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IIRC, Fm 10 shipped in 2011, when Win7 was the latest OS, and it shipped with Acrobat X compatibility.

Any number of things could create that incompatibility, but upgrading +4 versions in Fm, and upgrading +2 versions of Acrobat will address many of your problems in running under Win10.

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May 12, 2017 0
Explorer ,
May 13, 2017

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I'm sure what you say is true, Matt, but since I use FrameMaker exclusively for private use I have no need to keep abreast of all the latest improvements, so I resist upgrading unless I have to. The odd thing is that this incompatibility first cropped up less than a month ago (26th of April). Before that, all was well. I hadn't recently added any software. Figured it might be an Acrobat update that did it.

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May 13, 2017 0