Framemaker 12 crashes when trying to open file.

New Here ,
Apr 17, 2018

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Using Framemaker 12 trying to open file and it crashes giving me a log.  I need to know if this file can be saved.

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Adobe Community Professional ,
Apr 17, 2018

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Yes, the crash log is saved in a hidden folder specified in the error message - it's only comprehensible by Adobe engineers though (that's why they ask you to send it into them). Is your FM version completely up to date? What are you doing that creates the error? Does it happen consistently?

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kquick23 AUTHOR
New Here ,
Apr 17, 2018

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I am just trying to open it so I can make some updates.  It won't let me open.  I have been able to open all other files.

I am trying to get in contact with someone from Adobe to help me.  I went to website and Framemaker is not even listed so I somehow was directed to this forum.

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Adobe Community Professional ,
Apr 17, 2018

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You're just starting up the FM12 program and it throws an error? Was it working before? If so, what's changed? If not, have you tried loading updates by manually going to the Downloads page - Adobe - FrameMaker : For Windows

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kquick23 AUTHOR
New Here ,
Apr 17, 2018

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No I am trying to open an existing frame file and it crashes.  I am currently running on the most updated version for Framemaker 12.

Other Frame files are opening just fine.  I just need to know if there is a way to save this file.  I don't want to have to recreate it.

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Adobe Community Professional ,
Apr 17, 2018

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If it crashes upon opening, it might be pooched - see if you have a .backup copy or .auto or .recover version that you might use to salvage content out of into a new stable file. There's also a trick called a "heroic open" that sometimes will work - search the forum for instructions.

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kquick23 AUTHOR
New Here ,
Apr 18, 2018

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I had no luck finding this heroic open in the forums.

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Adobe Community Professional ,
Apr 18, 2018

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Found it - [thanks Fred Ridder] -

"Heroic open" is an escape-key command that causes FrameMaker to ignore any of the conditions that normally cause warnings or messages during the open process, and therefore allows you to open files that have certain minor forms of corruption. You must have a blank .fm document open first. Then the command is Esc, o, H (meaning Escape, lower-case O, and capital H pressed *in sequence* rather than in combination).

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kquick23 AUTHOR
New Here ,
Apr 18, 2018

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Yeah that didn't work. 

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Adobe Community Professional ,
Apr 18, 2018

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Any backup or recover versions you can try and salvage content out of?

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kquick23 AUTHOR
New Here ,
Apr 18, 2018

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No recovery file and we had to stop using the backup files as our server space was getting too limited.

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Adobe Community Professional ,
Apr 18, 2018

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AFAIK there's no way to turn off the automatic creation of .backup files in FM - I'd be interested to know how you did that.

I suspect you're going to have to start from scratch. You must have at least one undamaged backup version to start from?

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kquick23 AUTHOR
New Here ,
Apr 18, 2018

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Edit>Preferences

Uncheck Automatic Backup on Save.

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Adobe Community Professional ,
Apr 18, 2018

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Sorry, I was confused - it's the ability to direct the .backup files to another location that can't be done (AFAIK).

But - disk space is cheap, why would you turn that off anyway?

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