Framemaker 12. Discretionary hyphenation not working

[dtpspecial]

Hello,

I have a document where I want to use discretionary hyphenation but when I enter one (CTL+ -) it does not hyphenate at the position chosen and causes surpression of hyphenation for the whole word.

Why?

[Barbara Ash]

Try checking your settings for Shortest Prefix and Shortest Suffix, and Shortest Word. Note that FrameMaker counts punctuation as letters when using hyphenation. For example, if a word that has a period or parenthesis those characters will be counted as letters in the Prefix/Suffix.

[dtpspecial]

Thanks for the reply Barbara, no that isn't the problem, unfortunately.

This is what appears with the standard hyphenation on

And when I insert CTRL- in the two places I would prefer the hyphenation - "Patienten-positionierung" and "Kontakt-ansicht" it acts like a suppress hyphenation marker (ESC ns at start of word)

the settings for hypenation are:

The only other place I know to control line endings is the "Text Options" and I have checked them and can't see any problem. There are this.

I can't think of any other place the CTRL- is controlled.

This only happens in this set of documents so it is a setting somewhere.

Thanks for any input you can offer.

[Barbara Ash]

You're right that there is something in that particular document. I'm not able to reproduce the issue.

All I can suggest are some general troubleshooting techniques. For example, you could save the file as MIF and then open the MIF in FrameMaker. Or, you could try File > Import Formats from your template.

I haven't experienced the issue you're facing but on rare occasions, I've solved an issue by selecting everything in the document and pasting it into a brand new document, then re-importing the template. 

[Barbara Ash]

Another thought. Is there a non-breaking hyphen anywhere in the word (Esc h)?