FrameMaker 16 hangs at "Filters" during startup and crashes (when logged on with my domain account)

Explorer ,
Feb 23, 2021 Feb 23, 2021

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FrameMaker does not crash under a different account (on the same machine). I've replaced the contents of [crashing]User\AppData\Roaming with that of the working user's AppData and deleted the AppData\LocalLow\Adobe\Linguistics folder. No success.

 

The log file provides no clues: 2021-02-23 13::49::18 [INFO]: LingoLanguageInit, 483 ::Setting Frame Language to USEnglish

 

RoboHelp 2020 opens

 

Any assistance is appreciated

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Adobe Community Professional ,
Feb 23, 2021 Feb 23, 2021

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Fastest way is to contact FM support - See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your support contact options.

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hi @synnott 

Kindly mail them to us on fmerror-reports@adobe.com  , if possible attach logs present at(%appdata%\Adobe\FrameMaker\16),
Someone will help you quickly in this regard 

 

Thanks 
Pulkit Nagpal

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Explorer ,
Feb 24, 2021 Feb 24, 2021

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Thanks, Pulkit, but it appears I just solved the problem. On a hunch, I stopped Malwarebytes, my antimalware, launched Frame 2020, and it opened! I then closed FrameMaker, verified that Malwarebytes is still running, and successfully relaunched it. I'm good.

Regard,

@synnott

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Mentor ,
Feb 24, 2021 Feb 24, 2021

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Explorer ,
Feb 24, 2021 Feb 24, 2021

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Thanks, Russ, but it appears I just solved the problem. On a hunch, I stopped Malwarebytes, my antimalware, launched Frame 2020, and it opened! I then closed FrameMaker, verified that Malwarebytes is still running, and successfully relaunched it. So, I'm good.

Regard,

@synnott

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