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Framemaker 17 crashes when printing book PDF with certain AI graphics

Participant ,
Oct 15, 2017

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I've got a book with a couple hundred graphics in AI files and I'm trying to wrap it up and get the PDF generated for printing.

All the graphics display just fine in FM, but when I try to book print the PDF the system will freeze on certain files which contain photos.

This AI file will print just fine:

Nopictures.PNG

This one, however, will crash Framemaker/distiller:

pictures.PNG

It just freezes here:

crash.PNG

I have to close FM in windows and then delete all the lck files just to get it to function again.

Any ideas?

Thanks!

John

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Framemaker 17 crashes when printing book PDF with certain AI graphics

Participant ,
Oct 15, 2017

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I've got a book with a couple hundred graphics in AI files and I'm trying to wrap it up and get the PDF generated for printing.

All the graphics display just fine in FM, but when I try to book print the PDF the system will freeze on certain files which contain photos.

This AI file will print just fine:

Nopictures.PNG

This one, however, will crash Framemaker/distiller:

pictures.PNG

It just freezes here:

crash.PNG

I have to close FM in windows and then delete all the lck files just to get it to function again.

Any ideas?

Thanks!

John

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Oct 15, 2017 0
Adobe Employee ,
Oct 15, 2017

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Hi John,

Is the FrameMaker crashing or printing gets stuck as shown in above snapshot? If it is crashing can you please log a bug with adobe tracker Tracker  with source file as attachment or some sample file.

also please share the bug number here as well.

thanks,

Amitoj Singh

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Oct 15, 2017 0
Participant ,
Oct 16, 2017

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Well it "gets stuck" indefinitely.  I let it sit for probably 1/2 an hour on a four page document that took about 30 seconds to print with the non-photo containing document.  I have to force close Framemaker to do anything further.

John

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Oct 16, 2017 0
Adobe Employee ,
Oct 16, 2017

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Hi John

Can you please log a bug for same via Adobe tracker and share the bug details. Please also attach a sample file in the bug.

thanks

Amitoj Singh

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Oct 16, 2017 0
Participant ,
Oct 16, 2017

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Oct 16, 2017 0
Adobe Community Professional ,
Oct 16, 2017

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Hi John, what's the reason for creating AI for what appears to be a screenshot?

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Oct 16, 2017 0
Participant ,
Oct 16, 2017

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It's actually a fake screenshot made by my illustrator 🙂  I guess he did a pretty good job!

John

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Oct 16, 2017 1
Most Valuable Participant ,
Oct 26, 2017

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Hi John,

How did you get the AI file into FM?

Note, if you directly imported the AI file without first saving as a PDF or EPS from Ilustrator, then FM is running the file through the PDF import routine. An AI file looks like a PDF, but it contain a lot more specific info than a PDF, which may be tripping up FM when trying to put the converted EPS equivalent (FM's PDF import converts internally to an EPS on the fly) back out, especially when there are a lot of raster graphics.

Try EPS (or PDF) from Illy to see if it behaves any better. It adds an extra step to the workflow, but you might at least get your book out.

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Oct 26, 2017 0