FrameMaker 19 slow and freeze

New Here ,
Oct 25, 2018

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Hello,

I upgraded to frameMaker 19.

File opening is very slow and FrameMaker does not respond.

Example  :

File size 3,29 mo

File available from a file server

Time to open : 3-5 minuts

Version of FrameMaker :

2019 Release, Version: 15.0.1.430

Domain Computer : Windows 10 Pro / 32Gb / SSD / Core I7 / Network 1 gbE

Help me, please

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Adobe Community Professional ,
Oct 25, 2018

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Have you checked for updates to FM2019?

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New Here ,
Oct 25, 2018

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Yes, i'm use the last update

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Adobe Community Professional ,
Oct 25, 2018

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Does it make any difference if you are accessing local files vs. network ones? Got a super-strict anti-virus in play?

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New Here ,
Oct 25, 2018

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No, same problem. I removed the antivirus for the tests.

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Adobe Community Professional ,
Oct 25, 2018

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I'd contact Support - tcssup@adobe.com - for them to have a look at what's going on in your environment.

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