FrameMaker 2015 PDF Job Options disappeared after I generated a .pdf file. What happened?

Explorer ,
Jan 12, 2017

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I generated a .pdf file from my FrameMaker 2015 Book file this morning, then updated a couple of master pages in one of the book's FrameMaker .fm files. When I tried to regenerate a new .pdf file, FrameMaker sent back the following error message:

"The selected PDF Job Option does not exist in the current installation. Either create this Job Option or select an available Job Option. Continue? (OK/Cancel)"

All PDF Job Options were functioning normally as of last evening, but now I cannot even select the single "Press Quality" option that appears in the PDF Job Options menu (PDF Setup for Selected Files > Settings Tab). I tried cold-booting my Windows 7 system (which was updated first thing this morning for Microsoft's compulsory Windows 7 updates) and relaunching FrameMaker, but no avail. Any guesses? Suggestions would be GREATLY appreciated!

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Most Valuable Participant ,
Jan 12, 2017

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The joboptions files are usually located in the following folders:

Acrobat default joboptions: C:\ProgramData\Adobe\Adobe PDF\Settings

User custom joboptions: C:\Users\<username>\AppData\Roaming\Adobe\Adobe PDF\Settings

You could use a system search tool to look for any *.joboptions file to see if they have been moved.

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Explorer ,
Jan 12, 2017

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Arnis, thank you for the suggestion - all of the .joboptions files appear under Acrobat DC Settings on my C: drive. I doubt any were moved, but I'll check with our IT staff to see what we may need to try. 

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Most Valuable Participant ,
Jan 12, 2017

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Check to see if there have been any permission changes on the locations. They may be there, but your account may not be allowed to access them.

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Ran_techwriter AUTHOR LATEST
Explorer ,
Jan 12, 2017

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Thanks, Arnis - I've forwarded your suggestion to our IT staff. Much appreciated!

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