Framemaker 2015 slow to load files with graphics

[tomy22576407]

We have several users running Framemaker 2015.  Files with no graphics will load quickly.  Any time the file contains graphics, it will load very slowly at the page that contains graphics.  It happens whether the file is local or on a server.  Are there any best practices to speed up the loading of a file?  Should the graphics be converted to a certain type of file?  We are currently using jpgs

Thanks

[Bob_Niland]

Any format that includes a preview/thumbnail that FM honors is faster during edit (this includes EPS & PDF; not sure about others). Unless the import filters have changed, JPEG is previewed at full resolution (any progressive encoding doesn't help). If you aren't re-scaling and cropping in a raster editor, what you get from modern cameras is usually way too many pixels.

Formats that are inherently more compact in their uncompressed form are faster. For example, use vector formats rather than rasterized images thereof, up to a certain level of complexity.

EPS tends to be optimal, performance-wise, and supports mixed type, vector and raster content. The thumbnail is pretty coarse (72 dpi) but that can be worked around with the scaling trick. Also, unless rendering to a Ps or PDF workflow, what gets output (such as to an HP printer in PCL mode) is the coarse preview.

There's a remote possibility that your problem is some obscure optional feature of JPEG (unusual color space, XR, 2000, odd transfer function, etc.).

[Robert_^_W]

I also have and reported on this issue after the final patch of 3 (3.1). The problem still exists for me in patch 4. The weird thing is, it was fine for patch 1, 2 and 3.0.

[Robert_^_W]

Try turning off your graphics on one file you have open. Save it, it may pause a few times while you work on it. Then turn the graphics back on. I have no idea why, but mine seems to be ok now?

View>Options>Graphics

[ksaini]

Hi Rob,

Can you please share a sample file with us where you see performance degradation in file open.

Thanks

Kunal

[Robert_^_W]

Hi ksaini​

It works with a brand new blank page too. Go new>document>blank paper:portrait.

Add an anchored frame.

Highlight frame and import any jpg, local or networked.

Go and make a hot beverage while the file imports.

[ksaini]

Hi Tom,

Is this slowness in loading happening after any specific updater of FM?

Also is it possible for you to share a sample file/book that is getting slow in open.

Thanks

Kunal

[Guest]

I am also having massive slowdowns for the same reasons, though it was not an issue for me until the latest update (about a week ago).

I should add that my graphics are not high-res. They are mostly around 400kb or less.

[mgustantino]

I have the same problem since I upgraded from version 7 to 15 even if there is no graphics, just text. I have taken my computer to an expert who has upgraded to a solid state drive but the same problem. It takes at least 30 seconds or more to load a file. Some files load fast but 90% of them load extremely slow.

[Barb Binder]

Hi @mgustantino:

Are the images linked or embedded?

~Barb

[mk-will]

Hi @mgustantino,

are you working with local files or with files on a network share or in a cloud?

Images can also be on reference pages (@Barb Binder already ask).

Any other content that is linked to (text files, other FM files etc.)?

What files are loading fast? Small ones?

How many pages do the slow ones have?

What OS are you using?

What version of FM 15 exactly (15.x.x)?

Regards

Stephan

[mgustantino]

They are embedded but even files that have NO graphics ONLY text bogs down.

[mgustantino]

I am using windows 10, one of the files that loaded slow had only 1 page with text only. Some files that have embedded graphics load fast. There seems to be no rime or reason for which files load fast or slow. 

[mk-will]

Hi, @mgustantino,

what about this my queation "are you working with local files or with files on a network share or in a cloud"?

Regards

Stephan

[mgustantino]

Files on my solid state drive on my computer

[mk-will]

@mgustantino,

sorry, then I have no idea why it is slow.

Regards

Stephan

[Dave Creamer of IDEAS]

Why are the graphics embedded? Linking would be faster. (Graphics with text or graphics won't matter--what would matter is if the graphic is pixel-based or vector-based.)

[mgustantino]

I have too many files to change things now. However as I stated earlier even with NO graphics and ONLY text some files still have the same problem.

[Winfried Reng]

Are your files structured or unstructured? I have only little knowledge about structured FrameMaker, but as far as I know there are a few processes, before a file is actually opened.

[mgustantino]

structured

[Winfried Reng]

I am not a structure expert. Couldn't there a process do something which slows down the opening of a file?

[Dave Creamer of IDEAS]

Sorry--I misunderstood your original "text" to be text-only graphics. Have you tried changing to another font on a copy of the file(s)?

[K.Daube]

My FrameMaker 2015 has internal number (Help > About) 13.0.5.547

I have all my fm files and graphics on the SSD of the laptop - and I do not see a delay in loading a file, even with many graphics (png, jpg) in it. However I note during scrolling a slight delay (subsecond) of the appearance of a graphic in its frame.

[Matt-Tech Comm Tools]

I recall a similar issue in Fm 2015. Screen captures that had been run through SnagIt, had drop shadows, and were saved as JPG were SLOWWWWWWW.

Those that were direct screen captures using OS utilities, pasted from the clipboard into FrameMaker (thus NOT referenced images) did not noticeably slow down screen refresh. Not even when there are 5+ images per page.

Perhaps you can test this behavior in your environment.

-Matt

[Matt-Tech Comm Tools]

Download fm 2022 trial and see if you have the same issues.