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FrameMaker 2015 Trail crashes when I´m scrolling

New Here ,
Oct 04, 2015

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FrameMaker 2015 Trail crashes when I´m scrolling in my Laptop with Windows 7 and all updates.

It shows messages below "Crash in VScrollTrack: 10"  - and below that another message: "internal error ...".

Edit: Now I discover that FM only crashes when I use the touchpad, not if I use FM´s scroll bar.

My touchpad never cause that crash problem in other software.     What´s wrong ?

Crash.PNG

InternalError.PNG

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FrameMaker 2015 Trail crashes when I´m scrolling

New Here ,
Oct 04, 2015

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FrameMaker 2015 Trail crashes when I´m scrolling in my Laptop with Windows 7 and all updates.

It shows messages below "Crash in VScrollTrack: 10"  - and below that another message: "internal error ...".

Edit: Now I discover that FM only crashes when I use the touchpad, not if I use FM´s scroll bar.

My touchpad never cause that crash problem in other software.     What´s wrong ?

Crash.PNG

InternalError.PNG

Views

168

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Oct 04, 2015 0
AMAGARWA LATEST
Adobe Employee ,
Oct 04, 2015

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We had observed this crash in earlier versions of FM when used with IBM laptops (tracked as bug#1668511) but this is the first reporting in FM2015


We would like to have this info:

- Mouse version in use?

- Is it document specific or file specific (crashes only when used with 3D etc?)

Please send us the crash-logs generated in appdata folder for this crash and also your files, if possible. [amagarwa [at] adobe [dot] com or a shared link]

The temporary workaround (I am afraid to say) could be using an external mouse.

Amit

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