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FrameMaker 2015 Update 2 installer: "There was an error installing this update. Please quit and try again later. Error Code: U44M1I210"

New Here ,
Jan 29, 2016

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When I or one of my colleagues attempted to run the updater for FrameMaker 2015 Update 2, the installer stopped and displayed the following message: "There was an error installing this update. Please quit and try again later. Error Code: U44M1I210"

The problem seems to be related to permissions. An Adobe support record (Error U44M1I210 when installing Adobe Creative Cloud or Creative Suite 6 updates) suggests creating a new user with administrator permissions. Although I and the colleague who experienced this problem were already logged in as administrators, in my colleague's case, someone from IT created a new user with (the same) administrator permissions, which solved the problem.

Another record (Error U44M1I216 when updating applications) suggested deleting the following folder:

[DriveLetter]:\Users\[UserName]\AppData\Local\Adobe\AAMUpdater\1.0

I did this and was then able to successfully run the updater. This seems like a preferable solution, because it doesn't require having IT create a new account.

NOTE: The AppData folder is hidden unless you show hidden files and folders.See Show hidden files - Windows Help.

I should note that I'm part of a team of 20+ people using FrameMaker, and most of us have not experienced this problem. I was able to run the updater on another computer with no problem.

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FrameMaker 2015 Update 2 installer: "There was an error installing this update. Please quit and try again later. Error Code: U44M1I210"

New Here ,
Jan 29, 2016

Copy link to clipboard

Copied

When I or one of my colleagues attempted to run the updater for FrameMaker 2015 Update 2, the installer stopped and displayed the following message: "There was an error installing this update. Please quit and try again later. Error Code: U44M1I210"

The problem seems to be related to permissions. An Adobe support record (Error U44M1I210 when installing Adobe Creative Cloud or Creative Suite 6 updates) suggests creating a new user with administrator permissions. Although I and the colleague who experienced this problem were already logged in as administrators, in my colleague's case, someone from IT created a new user with (the same) administrator permissions, which solved the problem.

Another record (Error U44M1I216 when updating applications) suggested deleting the following folder:

[DriveLetter]:\Users\[UserName]\AppData\Local\Adobe\AAMUpdater\1.0

I did this and was then able to successfully run the updater. This seems like a preferable solution, because it doesn't require having IT create a new account.

NOTE: The AppData folder is hidden unless you show hidden files and folders.See Show hidden files - Windows Help.

I should note that I'm part of a team of 20+ people using FrameMaker, and most of us have not experienced this problem. I was able to run the updater on another computer with no problem.

Views

446

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 29, 2016 0

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