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FrameMaker 2017 14.0.4.511 randomly closes

New Here ,
Jul 31, 2019

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I have a user on a fresh install of Windows 10 x64 build 1903, who is using FrameMaker 2017 Version 14.0.4.511 and is experiencing random crashes. The crashes just close out of FrameMaker with no error or anything.

He has had it happen once while just opening a file, once saving a different file, another just moving the mouse around on the FrameMaker file, and a couple others he can't recall what he was doing at the time. They aren't frequent, maybe once a week, and I can't see anything related between them.

Not sure where to go to for troubleshooting this? Any guidance? Thanks!

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FrameMaker 2017 14.0.4.511 randomly closes

New Here ,
Jul 31, 2019

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I have a user on a fresh install of Windows 10 x64 build 1903, who is using FrameMaker 2017 Version 14.0.4.511 and is experiencing random crashes. The crashes just close out of FrameMaker with no error or anything.

He has had it happen once while just opening a file, once saving a different file, another just moving the mouse around on the FrameMaker file, and a couple others he can't recall what he was doing at the time. They aren't frequent, maybe once a week, and I can't see anything related between them.

Not sure where to go to for troubleshooting this? Any guidance? Thanks!

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Jul 31, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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If checking the Windows Event Viewer doesn't turn up anything, you might check the anti-virus installed; I've seen some that shut down .exe programs on you.

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Aug 01, 2019 0
New Here ,
Aug 01, 2019

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It crashed again so I was able to actually find something in Event Viewer this time. There are a couple errors as follows:

Source: .NET Runtime

Application: FrameMaker.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 52C5FD5E

Stack:

Source: Application Error

Faulting application name: FrameMaker.exe, version: 14.0.4.511, time stamp: 0x5aa0fec6

Faulting module name: AdobePDFL.dll, version: 11.0.0.31845, time stamp: 0x5236959f

Exception code: 0xc0000005

Fault offset: 0x0031fd5e

Faulting process id: 0x4ea0

Faulting application start time: 0x01d547a737ba238b

Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\AdobePDFL.dll

Report Id: 0fe3fe37-4904-49ec-8bef-bef51668cde7

Faulting package full name:

Faulting package-relative application ID:

Source: Application Error

Faulting application name: FrameMaker.exe, version: 14.0.4.511, time stamp: 0x5aa0fec6

Faulting module name: AdobePDFL.dll, version: 11.0.0.31845, time stamp: 0x5236959f

Exception code: 0xc000041d

Fault offset: 0x0031fd5e

Faulting process id: 0x4ea0

Faulting application start time: 0x01d547a737ba238b

Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\AdobePDFL.dll

Report Id: 1f3ab29d-67ef-4c81-9884-8b5aee0c5c3d

Faulting package full name:

Faulting package-relative application ID:

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Aug 01, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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Hmm, assuming that the .NET framework versions on the machine are all up to date, I'd e-mail the FM folks at tcssup@adobe.com and give them a link to this thread so that they can have a look.

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Aug 01, 2019 0