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FrameMaker 2017 Constantly Crashing

Explorer ,
Feb 10, 2017

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Just trying to set up FM 2017; while trying to set up EDD rules for my output templates, FrameMaker is crashing constantly.

Usually all it takes to cause a crash is trying to scroll through structured view or expanding a collapsed tag or structure item.

Sometimes the crash is so bad that I have to restart my computer to get the FM processes to actually stop.

I sent all of the crash logs to fmerror@adobe.com but the message bounced.

Anything I can do? I'm currently on a 30-day trial so I can get it set up before my boss(es) pony up for licenses. I got FM11 working successfully at my previous company so I really talked it up at this new place. Not making a great first impression here, though...

Edit to add: I have tried uninstalling and reinstalling FM2017. I have also noticed that the crashes tend to happen with the referenced sections of EDDs. I can open the modules without too much trouble.

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FrameMaker 2017 Constantly Crashing

Explorer ,
Feb 10, 2017

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Just trying to set up FM 2017; while trying to set up EDD rules for my output templates, FrameMaker is crashing constantly.

Usually all it takes to cause a crash is trying to scroll through structured view or expanding a collapsed tag or structure item.

Sometimes the crash is so bad that I have to restart my computer to get the FM processes to actually stop.

I sent all of the crash logs to fmerror@adobe.com but the message bounced.

Anything I can do? I'm currently on a 30-day trial so I can get it set up before my boss(es) pony up for licenses. I got FM11 working successfully at my previous company so I really talked it up at this new place. Not making a great first impression here, though...

Edit to add: I have tried uninstalling and reinstalling FM2017. I have also noticed that the crashes tend to happen with the referenced sections of EDDs. I can open the modules without too much trouble.

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Error, Structured

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Feb 10, 2017 0
Adobe Employee ,
Feb 12, 2017

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Hi,

Please share these logs with me at ksaini@adobe.com in case it bounces on fmerror. Also can you try with deleting FM appdata?

Thanks

Kunal

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Feb 12, 2017 0
Explorer ,
Feb 13, 2017

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Sent. I did try deleting the appdata, but I still have problems.

I have discovered that if I open the EDD I'm having trouble with and update its references (I am working with DITA EDD modules), It seems to work. I don't want to risk scrolling down and having it crash again.

So maybe it's just that the references weren't updated before, but I would think FM should handle problems like this a bit more gracefully?

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Feb 13, 2017 0
Community Beginner ,
May 06, 2017

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I am having crashing issues also, can't launch it and Tech Support has uninstalled and reinstalled on my computer 3 times now and it's happening again. Can't open files so I can save down to 2015.

Why does this keep happening?

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May 06, 2017 0
Explorer ,
May 08, 2017

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2017 seems like a very buggy release. It crashes sometimes if I select too much text, it crashes during output, it breaks cross-references, it doesn't seem to process EDD formatting correctly (I thought I had it fixed with a rule change but it still doesn't work), etc, etc, etc....

I installed the update a week or so ago but it doesn't seem to have fixed anything. I'm sort of up and running but still dealing with frustrating issues that I didn't have with the last version of Frame I used (11), and I wish I had an older version to save down to, but I don't.

Hoping that the next update eases some of this pain.

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May 08, 2017 0
Adobe Employee ,
May 08, 2017

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Hi Ohne,

I have sent you a private message with my email address. Kindly email me your contact details. We will get back to you.

Regards

Viku

Adobe Systems

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May 08, 2017 0
Explorer ,
May 15, 2017

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Dear Viku,

We have purchased 7 licenses of FM 2017. FM 2017 is constantly crashing. Some of my colleagues already stopped using it.

Can you tell me if a solution for these problems is already available.

Best regards,

Arno Ramp

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May 15, 2017 0
Adobe Employee ,
May 15, 2017

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Hi Aron,

Can you please share with me the crash logs and steps you were doing at ksaini@adobe.com.

Thanks

Kunal Saini

FM Engineering

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May 15, 2017 0
Adobe Employee ,
Jun 20, 2017

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Update 2 is live now, it resolves many issues related to crashes. You can install from within FrameMaker 2017 using Help > Updates menu.

thanks,

Vivek

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Jun 20, 2017 0
Explorer ,
Jun 21, 2017

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That's good news; can we see a full set of release notes?

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Jun 21, 2017 0
Adobe Community Professional ,
Jul 03, 2017

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Here's the list of issues resolved

FrameMaker 2017 update 2 available - Tech Comm Tools

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Jul 03, 2017 0
New Here ,
Jun 19, 2018

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I am having the same problem with FM 2017 Ver 14.0.4.511 on Win 10.

I had upgraded to this version only about 10 days. It crashes anytime I try to insert the cursor into the text.

I was told to get the latest version which I did, but it is still crashing as soon as I try to edit any document. It crashed at least 5 times today and it make no sense to even open a document.

I hope Adobe can provide a real solution to this problem real soon. In the meantime all I can do is commiserate!

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Jun 19, 2018 0
Adobe Employee ,
Jun 19, 2018

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Hi,

I have responded to you via Direct message please revert to that and we'll get back to you.

Regards

Himanshu

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Jun 19, 2018 0
New Here ,
Sep 25, 2018

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I am having the same problem (with FM 2017 Release, 14.0.4.511):

FrameMaker crashes (approximately once per hour - three times this afternoon so far) simply with routine 'cut and paste' use.

Please advise.FM Crashes.png

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Sep 25, 2018 0
New Here ,
Sep 25, 2018

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FYI,

I have a suspicion that the crashes I am experiencing occur when working directly from our local network and is related to the total length of the path name and graphic file names exceeding the MS Windows maximum limit of 256 characters.

As a workaround, I will work with my FM files from my local 'C:\' for the time being and will endeavour to keep the length of my file names to a minimum. I hope this will resolve the issues.

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Sep 25, 2018 0
New Here ,
Oct 16, 2018

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UPDATE:

My above workaround was not effective and FrameMaker 2017 continues to crash regularly.

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Oct 16, 2018 0
Adobe Employee ,
Oct 16, 2018

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Hi,

I have sent you a private message. Please try the suggested steps and incase that doesn't work, then provide the requested details so that we can connect and look into the issue.

Regards,

Ajit

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Oct 16, 2018 0
pavandg LATEST
New Here ,
Jan 29, 2019

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Hi Ajit,

FrameMaker 2017 is crashing constantly on my system when I select a chunk of text.

If you want, I can share the log.

Please have a look and do the needful.

Regards,

Pavan

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Jan 29, 2019 0