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FrameMaker 2017 crashes on launch in Windows 7

Community Beginner ,
May 30, 2018

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I am running Windows 7 Ultimate with the latest updates. FrameMaker 2017 no longer launches. So, I uninstalled and reinstalled after first downloading a fresh copy from the Adobe License Server. It still crashes with the following in the Event Log:

Faulting application name: FrameMaker.exe, version: 14.0.0.361, time stamp: 0x587f39d7

Faulting module name: ntdll.dll, version: 6.1.7601.24117, time stamp: 0x5add1d8d

Exception code: 0xc0000374

Fault offset: 0x000ce9fb

Faulting process id: 0x32b4

Faulting application start time: 0x01d3f86c2eb52798

Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 71240838-645f-11e8-b560-e840f2eb4940

Is this v14.0.0.361 a current version? If not, maybe update your license server and I can try again?

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

So, it was working and then stopped? What changed? If you downloaded a fresh install, it won't have the latest patches & you'll need to load them afterwards. Go to Adobe - FrameMaker : For Windows  for the direct downloads page.

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FrameMaker 2017 crashes on launch in Windows 7

Community Beginner ,
May 30, 2018

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I am running Windows 7 Ultimate with the latest updates. FrameMaker 2017 no longer launches. So, I uninstalled and reinstalled after first downloading a fresh copy from the Adobe License Server. It still crashes with the following in the Event Log:

Faulting application name: FrameMaker.exe, version: 14.0.0.361, time stamp: 0x587f39d7

Faulting module name: ntdll.dll, version: 6.1.7601.24117, time stamp: 0x5add1d8d

Exception code: 0xc0000374

Fault offset: 0x000ce9fb

Faulting process id: 0x32b4

Faulting application start time: 0x01d3f86c2eb52798

Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 71240838-645f-11e8-b560-e840f2eb4940

Is this v14.0.0.361 a current version? If not, maybe update your license server and I can try again?

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

So, it was working and then stopped? What changed? If you downloaded a fresh install, it won't have the latest patches & you'll need to load them afterwards. Go to Adobe - FrameMaker : For Windows  for the direct downloads page.

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May 30, 2018 0
Adobe Employee ,
May 30, 2018

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You might want to update your FM version and try once.

thanks

Amitoj Singh

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May 30, 2018 0
Adobe Community Professional ,
May 31, 2018

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So, it was working and then stopped? What changed? If you downloaded a fresh install, it won't have the latest patches & you'll need to load them afterwards. Go to Adobe - FrameMaker : For Windows  for the direct downloads page.

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May 31, 2018 0
Community Beginner ,
May 31, 2018

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Downloading the Trial version fixed this problem, although I am not sure why since the Trial version (14.0.0.361) matched what I found in Event Viewer when I tried to launch the version I got off the Adobe License Server (14.0.0.361).

I did delete two entries in the registry prior to installing the Trial version:

HKEY_CLASSES_ROOT\FrameMaker.Api and it's sibling FrameMaker.Api.1 in case that helps others who have my issue.

Jeff, not sure what changed. Looking back in the event log, version 14.0.3.500 which I assume is 'Update 3' was working fine about two  months ago until yesterday, when I tried launching it. When you uninstall FM, those two entries in the registry (above) are not removed, if that matters.

Thank you, all.

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May 31, 2018 0
Adobe Community Professional ,
May 31, 2018

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Current version is 14.0.4.511

You can get details of the improvements in each patch release at

http://techcommtools.com/?s=update

-Matt

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May 31, 2018 0
Community Beginner ,
Jul 15, 2018

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This issue has returned.

Fresh install of the trial version here:

Adobe FrameMaker (2017 release)-Free Trial

FrameMaker crashes on launch with the following Error in Event Viewer > Windows Logs > Application:

Faulting application name: FrameMaker.exe, version: 14.0.0.361, time stamp: 0x587f39d7

Faulting module name: ntdll.dll, version: 6.1.7601.24168, time stamp: 0x5b1aa706

Exception code: 0xc0000374

Fault offset: 0x000ce9fb

Faulting process id: 0xf60

Faulting application start time: 0x01d41c72e570d785

Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 27302285-8866-11e8-be61-e840f2eb4940

Can someone point me to a log file that may be more helpful with a link to send it to?

Carl

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Jul 15, 2018 0
Adobe Community Professional ,
Jul 15, 2018

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Try downloading the latest updater manually at Adobe - FrameMaker : For Windows : FrameMaker 2017 Cumulative update 4 (2017.0.4)

The updater is about 400Mb.

There's a chance it'll remedy whatever is keeping you from opening the application.

-Matt

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Jul 15, 2018 0
Community Beginner ,
Jul 15, 2018

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Thanks for the link, Matt, but no such luck:

Faulting application name: FrameMaker.exe, version: 14.0.4.511, time stamp: 0x5aa0fec6

Faulting module name: ntdll.dll, version: 6.1.7601.24168, time stamp: 0x5b1aa706

Exception code: 0xc0000374

Fault offset: 0x000ce9fb

Faulting process id: 0x13b4

Faulting application start time: 0x01d41c89f80617bf

Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

Faulting module path: C:\windows\SysWOW64\ntdll.dll

Report Id: 3d8f4818-887d-11e8-be61-e840f2eb4940

Any other ideas? I'll test to see if a different user account on this PC is able to launch it...

Carl

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Jul 15, 2018 0
Community Beginner ,
Jul 15, 2018

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I tried two other user accounts, one brand new to the machine, and still the same result. Immediately after launching FrameMaker, the user is presented with the standard "adobe framemaker has stopped working" dialog with results sent to Microsoft.

This Windows 7 PC is up-to-date with Windows Updates.

Frustrating. If anyone has any ideas about this, I'm all ears.

-Carl

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Jul 15, 2018 0
Amitoj LATEST
Adobe Employee ,
Jul 15, 2018

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Hi Carl

Can you please confirm the .NET version installed on Wndows 7.

How to: Determine which .NET Framework versions are installed | Microsoft Docs

Thanks

Amitoj Singh

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Jul 15, 2018 0