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FrameMaker 2017 Crashing on Launch

New Here ,
Oct 18, 2017

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Has anyone else experienced constant crashes with the following errors?

Windows 10 Enterprise, 64 bit

32 GB RAM

FrameMaker 2017 (14.0.2.435) patched up to rev -02

Fresh install

Upon launch, the console window appears with the message: FV_BadFileName

FrameMaker crashes with console error:

maker: While reading menu customization file C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\fminit\configui\ClientCmdDesc.cfg.

maker: (408) Cannon remove menu item name PDFSizeOptions from the menu named PDFSizeMenu. PDFSizeOptions is no on the PDFSizeMenu menu.

I've deleted AppData prefs, but no impact. I've removed the offending PDF lines from ClientCmdDesc.cfg, but no impact. The problem appeared before updating to rev-01 and rev-02. I was hoping that the updates would solve it, but no impact.

Adobe, any help?

Thanks,

-Brian

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FrameMaker 2017 Crashing on Launch

New Here ,
Oct 18, 2017

Copy link to clipboard

Copied

Has anyone else experienced constant crashes with the following errors?

Windows 10 Enterprise, 64 bit

32 GB RAM

FrameMaker 2017 (14.0.2.435) patched up to rev -02

Fresh install

Upon launch, the console window appears with the message: FV_BadFileName

FrameMaker crashes with console error:

maker: While reading menu customization file C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\fminit\configui\ClientCmdDesc.cfg.

maker: (408) Cannon remove menu item name PDFSizeOptions from the menu named PDFSizeMenu. PDFSizeOptions is no on the PDFSizeMenu menu.

I've deleted AppData prefs, but no impact. I've removed the offending PDF lines from ClientCmdDesc.cfg, but no impact. The problem appeared before updating to rev-01 and rev-02. I was hoping that the updates would solve it, but no impact.

Adobe, any help?

Thanks,

-Brian

Views

262

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 18, 2017 0
Adobe Employee ,
Oct 19, 2017

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Hello,

I have sent you a private message. Requesting you to please reply back according to your availability.

Regards

Ashish Kumar

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Oct 19, 2017 0