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FrameMaker 2017 locks up when opening Object Properties

New Here ,
Dec 08, 2017

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I am using FrameMaker 2017 with the latest updates on a Windows 10 machine. Randomly when I try to open Object Properties it locks up FrameMaker requiring Task Manager to end the process. I try to constantly save so that I don't lose too much work, but invariably when I forget to save before opening Object Properties is when it decides to crash. Is there a workaround or a fix for this or do we have to live with this unbelievable inconvenience?

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FrameMaker 2017 locks up when opening Object Properties

New Here ,
Dec 08, 2017

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I am using FrameMaker 2017 with the latest updates on a Windows 10 machine. Randomly when I try to open Object Properties it locks up FrameMaker requiring Task Manager to end the process. I try to constantly save so that I don't lose too much work, but invariably when I forget to save before opening Object Properties is when it decides to crash. Is there a workaround or a fix for this or do we have to live with this unbelievable inconvenience?

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Dec 08, 2017 0
Adobe Community Professional ,
Dec 11, 2017

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Force Fm to rewrite your prefs folder by renaming the folder at

%appdata%\Adobe\FrameMaker\14

to

14-old

Restart FrameMaker and see if the problem is resolved.

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Dec 11, 2017 0
New Here ,
Dec 12, 2017

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It may have worked for a time, not sure if it was longer between crashes. However, in the end it did lock up again and I was forced to end the process via Task Manager. Hopefully, Adobe will look into this bug.

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Dec 12, 2017 0
Adobe Community Professional ,
Dec 12, 2017

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@hsqt26221994 - you'll need to actually log a bug for Adobe to get it on their radar

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Dec 12, 2017 1