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FrameMaker 2017 runs into an endless loop while saving as PDF.

New Here ,
Jan 18, 2019

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I am unable to either print a FrameMaker 2017 book or save as PDF. Can I get some help? URGENT!

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FrameMaker 2017 runs into an endless loop while saving as PDF.

New Here ,
Jan 18, 2019

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I am unable to either print a FrameMaker 2017 book or save as PDF. Can I get some help? URGENT!

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Jan 18, 2019 0
Adobe Community Professional ,
Jan 18, 2019

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Are you on Windows 10? The, I think, 1803 patch broke a number of things for FrameMaker 2017, including Saving as PDF or printing to PDF.

I'd check to be certain you have all the latest Windows patches and the latest patches for FM 2017. I believe Adobe did issue a patch to fix the issue late last year.

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Jan 18, 2019 0
New Here ,
Jan 18, 2019

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Yes, Windows 10 1803 patch is installed, but FM 2017 install is also latest. I don't see any pending updates for FM.

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Jan 18, 2019 0
Community Beginner ,
Jan 18, 2019

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My coworker had the issue with the Windows 10 1803 patch.   In her case, she would actually get an error stating that there was not a compatible printer installed.   Are you getting that message or are you just having print jobs stall out? 

If you're getting the error message, there is a thread on the forum that gives a workaround patch. There was also a subsequent windows update that was supposed to resolve the issue even if you hadn't used the patch.

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Jan 18, 2019 0
New Here ,
Jan 18, 2019

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Even System Restore didn't help!

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Jan 18, 2019 0
New Here ,
Jan 21, 2019

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Is it possible to provide me the link to this workaround? I tried almost everything. I installed the FM updates a while ago and it didn't help too. I appreciate any help that you can provide me.

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Jan 21, 2019 0
Adobe Community Professional ,
Jan 21, 2019

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Make sure you have build - KB4340917 (OS Build 17134.191) installed - that's the fix from MS. The Adobe fix is in this thread - Re: I was unable to print postscript as a PDF file using FrameMaker 2015.

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Jan 21, 2019 0
New Here ,
Jan 23, 2019

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Resolved! Thanks everyone for the help.

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Jan 23, 2019 0