I recently had the Adobe Technical Communication Suite 2017 installed on my work computer. I am using a Windows 7 machine.
When I open FrameMaker, my welcome screen is shown below. I believe it should look different. Are there any settings I can change to have the welcome screen appear as it should?
Make sure you've applied all the latest patches - I think there was another thread with a messed-up Welcome screen too.
I've applied the updates but still the same.
Any other suggestions?
Yes, IE 11 is already installed.
No the issue is still not fixed. Still searching for another solution.
Ah, I see that you're using Win7, not 10, so the Edge change wouldn't have anything to do with it. What happens when you try opening up that Welcome.html file outside of FM? Does it appear correct or is it munged up too?
Thanks for the clarification Stefan - does the latest patch include the change?
When I open the Welcome.html file, it appears correct.
With what browser? Is it working if you use IE11?
The effect usually happens when some Firewall or AV is blocking FrameMaker. Try adding FrameMaker as an exception in the firewall rules. This should fix the problem.
Yes, when I open the Welcome.html file, it appears correct in Internet Explorer 11.
This is the exact screen I get. Any resolution? I could not tell through all the strings on the welcome page issues. I tried many of the suggestions posted but I am still experiencing this issue on FrameMaker 2019. Others in my group have no issue, so I doubt it is broader issue than my PC. Any new info?