FrameMaker 2017 Welcome screen

Community Beginner ,
Jun 14, 2017

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Hi,

I recently had the Adobe Technical Communication Suite 2017 installed on my work computer. I am using a Windows 7 machine.

When I open FrameMaker, my welcome screen is shown below. I believe it should look different. Are there any settings I can change to have the welcome screen appear as it should?

Thank you!

FrameMaker Welcome Screen.jpg

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Adobe Community Professional ,
Jun 14, 2017

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Make sure you've applied all the latest patches - I think there was another thread with a messed-up Welcome screen too.

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WJAlison AUTHOR
Community Beginner ,
Jun 14, 2017

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I've applied the updates but still the same.

Any other suggestions?

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Adobe Community Professional ,
Jun 14, 2017

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Is Internet Explorer 11 installed? (It's a system requirement.) If not, install it. Once it is installed, uninstall and reinstall FrameMaker 2017.

FrameMaker 2017 Truncated Welcome Screen

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WJAlison AUTHOR
Community Beginner ,
Jun 15, 2017

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Yes, IE 11 is already installed.

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Adobe Community Professional ,
Jun 15, 2017

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Did the suggested fix in post#10 of this thread - Re: Welcome screen not displaying properly  - help at all?

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WJAlison AUTHOR
Community Beginner ,
Jun 15, 2017

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No the issue is still not fixed. Still searching for another solution.

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Adobe Community Professional ,
Jun 15, 2017

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Ah, I see that you're using Win7, not 10, so the Edge change wouldn't have anything to do with it. What happens when you try opening up that Welcome.html file outside of FM? Does it appear correct or is it munged up too?

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Adobe Employee ,
Jun 15, 2017

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The "edge" flag has nothing to do with the Microsoft browser "Edge". It just forces the latest browser mode of IE.

For more details, see here:

Specifying legacy document modes (Internet Explorer)

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Adobe Community Professional ,
Jun 15, 2017

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Thanks for the clarification Stefan - does the latest patch include the change?

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WJAlison AUTHOR
Community Beginner ,
Jun 15, 2017

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When I open the Welcome.html file, it appears correct.

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Adobe Community Professional ,
Jun 15, 2017

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With what browser? Is it working if you use IE11?

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Adobe Employee ,
Jun 15, 2017

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The effect usually happens when some Firewall or AV is blocking FrameMaker. Try adding FrameMaker as an exception in the firewall rules. This should fix the problem.

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WJAlison AUTHOR
Community Beginner ,
Jun 15, 2017

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Yes, when I open the Welcome.html file, it appears correct in Internet Explorer 11.

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New Here ,
Sep 24, 2019

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This is the exact screen I get.  Any resolution? I could not tell through all the strings on the welcome page issues.   I tried many of the suggestions posted but I am still experiencing this issue on FrameMaker 2019. Others in my group have no issue, so I doubt it is broader issue than my PC. Any new info?

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