FrameMaker 2017 will not start

New Here ,
Apr 24, 2018

Copy link to clipboard

Copied

I've been using FrameMaker 2017 for the past several months without any issues. As of yesterday, the software will not start—either indirectly by clicking on a FM file or directly through the Start menu. There have been no changes to the system, and I am using a standalone home copy.

I need to be able to open documents. Any help would be appreciated.

Views

269

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 24, 2018

Copy link to clipboard

Copied

Hi S Teasdale:

I see a few other threads on this topic here in the forums, but no responses were marked as correct fixes—the best advice seems to be to contact Adobe Support.

~Barb

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
May 01, 2018

Copy link to clipboard

Copied

It seems that they are unable to fix the problem. If anyone has any solutions, I would be glad to hear them!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 01, 2018

Copy link to clipboard

Copied

Any interesting log files at:
C:\Users\{$username}\AppData\Roaming\Adobe\FrameMaker\15\

Do you have everything you need for a re-install?
Media or download
Authentication key (if those are still used)
or registered user credentials?

What Windows updates, or A/V updates, might have been applied just before it broke?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
May 04, 2018

Copy link to clipboard

Copied

There is nothing in the C:\Users\{$username}\AppData\Roaming\Adobe\FrameMaker\15\ folder.

I've done a complete re-installation and still the same problem.

I'm not sure of what specific updates were applied before it broke, as I was out of the country from February to April. However, it still works fine on my laptop, which has the same updates.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 04, 2018

Copy link to clipboard

Copied

@s Teasdale - is this on a Win 10 machine? There's been some reports of a Win10 update messing up FM and Save As PDF functions - maybe it's messed up your FM instance too.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 04, 2018

Copy link to clipboard

Copied

Bob may have meant the \14 directory, as Fm 2017 is version 14.

Here's more info

Keeping FrameMaker in tip-top shape - Tech Comm Tools

-Matt

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more