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Framemaker 2019 64 bit with update 1 installed still crashing

Community Beginner ,
Dec 11, 2018

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Framemaker 2019 64 bit with update 1 installed still crashing when I try to import any graphic.  Same FM also crashes if I try to pdf any document.  I have run through all the traps that I am aware of.  Changing the 15 file to 15_old and launching.  Yes, FM was installed using Admin rights.  I am dead in the water on two separate machines.  I have another user who does not have update 1 installed and he can pdf documents but he also has the crashing issue when trying to import documents.  This has been a persistent issue since the original install 4 months ago.  I've been in touch with Adobe but I have no resolution.  Just wondering if anyone else is having similar issues with 2019 update 1.

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Framemaker 2019 64 bit with update 1 installed still crashing

Community Beginner ,
Dec 11, 2018

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Framemaker 2019 64 bit with update 1 installed still crashing when I try to import any graphic.  Same FM also crashes if I try to pdf any document.  I have run through all the traps that I am aware of.  Changing the 15 file to 15_old and launching.  Yes, FM was installed using Admin rights.  I am dead in the water on two separate machines.  I have another user who does not have update 1 installed and he can pdf documents but he also has the crashing issue when trying to import documents.  This has been a persistent issue since the original install 4 months ago.  I've been in touch with Adobe but I have no resolution.  Just wondering if anyone else is having similar issues with 2019 update 1.

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Dec 11, 2018 0
Amitoj LATEST
Adobe Employee ,
Dec 11, 2018

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Do you have any crash logs generated for the same and if you could share that with me. Also try with Update 2 of FM 2019. It was released few hours back and should now be available if you go to Help -> Updates.

thanks

Amitoj Singh

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