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Framemaker 2019 64 bit with update 1 installed still crashing when I try to import any graphic. Same FM also crashes if I try to pdf any document. I have run through all the traps that I am aware of. Changing the 15 file to 15_old and launching. Yes, FM was installed using Admin rights. I am dead in the water on two separate machines. I have another user who does not have update 1 installed and he can pdf documents but he also has the crashing issue when trying to import documents. This has been a persistent issue since the original install 4 months ago. I've been in touch with Adobe but I have no resolution. Just wondering if anyone else is having similar issues with 2019 update 1.
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Do you have any crash logs generated for the same and if you could share that with me. Also try with Update 2 of FM 2019. It was released few hours back and should now be available if you go to Help -> Updates.
thanks
Amitoj Singh