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FrameMaker 2019 - Can't Save To PDF - Distiller Error

Community Beginner ,
Feb 15, 2019

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Hello. I am having an issue with a fresh install of FrameMaker 2019 on Windows 10.

It doesn't seem to have installed AcroDist.exe so I am unable to save as a PDF.

I get a popup with the message: "Framemaker could not find Adobe PDF Printer Instance, which must be installed to execute save to PDF" and then in the log files I see this:

Couldn't read SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exeCouldn't read AcroDist\shell\open\commandCouldn't read SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exeCouldn't read AcroDist\shell\open\command

I have tried uninstalling and re-installing but that hasn't helped. I did have Acrobat Reader DC installed so I uninstalled that in case it was causing issues and then did another re-install of FrameMaker 2019. Same issue.

I don't have any Adobe Printer showing up in my printers.

I tried installing the distiller package separately but it wouldn't let me. Told me to run the application install it came bundled with.

Out of ideas now...

Correct answer by AntonTyupin | Community Beginner

The solution is given here: https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html

 

The only thing is that Step 6 must be read as follows:

6. EXTRACT the updated distillr.msi file from the Distiller_msi.zip archive you downloaded in Step 1 into the AdobePDFCreationAddOn12_x86_x64 folder.

 

Originally these instructions do not say anything about extracting the MSI file so I just copied the archive itself into the the AdobePDFCreationAddOn12_x86_x64 folder. And when I tried to run the following CMD command nothing happened.

 
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FrameMaker 2019 - Can't Save To PDF - Distiller Error

Community Beginner ,
Feb 15, 2019

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Hello. I am having an issue with a fresh install of FrameMaker 2019 on Windows 10.

It doesn't seem to have installed AcroDist.exe so I am unable to save as a PDF.

I get a popup with the message: "Framemaker could not find Adobe PDF Printer Instance, which must be installed to execute save to PDF" and then in the log files I see this:

Couldn't read SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exeCouldn't read AcroDist\shell\open\commandCouldn't read SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroDist.exeCouldn't read AcroDist\shell\open\command

I have tried uninstalling and re-installing but that hasn't helped. I did have Acrobat Reader DC installed so I uninstalled that in case it was causing issues and then did another re-install of FrameMaker 2019. Same issue.

I don't have any Adobe Printer showing up in my printers.

I tried installing the distiller package separately but it wouldn't let me. Told me to run the application install it came bundled with.

Out of ideas now...

Correct answer by AntonTyupin | Community Beginner

The solution is given here: https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html

 

The only thing is that Step 6 must be read as follows:

6. EXTRACT the updated distillr.msi file from the Distiller_msi.zip archive you downloaded in Step 1 into the AdobePDFCreationAddOn12_x86_x64 folder.

 

Originally these instructions do not say anything about extracting the MSI file so I just copied the archive itself into the the AdobePDFCreationAddOn12_x86_x64 folder. And when I tried to run the following CMD command nothing happened.

 
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Feb 15, 2019 1
Adobe Community Professional ,
Feb 15, 2019

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Did you run the FM2019 installer as an Admin? You don't have the full Acrobat, right? Just the bundled "headless" one that comes with FM?

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Feb 15, 2019 0
Adobe Community Professional ,
Feb 15, 2019

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You might try this thread - Manually installing PDF Printer  or just give the FM team a buzz at tcssup@adobe.com

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Feb 15, 2019 0
Community Beginner ,
Feb 16, 2019

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I ran it as administrator yes.

I don't have any Acrobat installed now. There was Acrobat Reader DC installed but I uninstalled that in case it was causing conflicting errors.

Just doesn't appear to be installing Distiller at all with the FM installation.

I looked through that other thread but I don't have the Document/*.pdf option to add a new printer.

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Feb 16, 2019 1
Community Beginner ,
Feb 16, 2019

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I have fixed it by installing the trial of Acrobat CC which correctly installed Distiller and the Adobe Printer.

Not sure why FM2017 or FM2019 wasn't installing the Distiller correctly.

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Feb 16, 2019 0
Adobe Employee ,
Feb 17, 2019

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Hi,

I have sent you a private message. I can see that the issue has been fixed by installing the trial version of Acrobat CC, however if you need any further help then please check your inbox and provide the requested information so that we can connect and identify the root cause of the issue.

Regards,

Ajit

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Feb 17, 2019 0
Adobe Community Professional ,
Feb 19, 2019

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Yeah, that's not really the solution - it should be working as part of your FM install.

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Feb 19, 2019 0
New Here ,
Jul 09, 2019

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Hello, my name is Thomas from Germany an I have the same issue. I installed Framemaker Server 2019 on a Windows Server 2016 System and there was no Adobe PDF Printer installed automatically I installed as a local Administrator, i tried several times on two different virtual machines. Always the same issue, no Adobe pdf Printer installed. What can I do?

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Jul 09, 2019 0
Adobe Employee ,
Jul 09, 2019

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Hi Thomas,

I have sent you a private message. Please check your inbox and provide the requested information so that we can connect and look into the issue.

Regards,

Ajit

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Jul 09, 2019 0
Community Beginner ,
Dec 13, 2019

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Hi! I have the same issue with my FM2019. It says I cannot save PDFs because there's no PDF printer installed. I don't have Acrobat Pro and I guess this is the reason! This is very frustrating because nothing like that ever happened with an older FM version that I had before. 

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Dec 13, 2019 0
Adobe Community Professional ,
Dec 13, 2019

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Send a message to Ajit or e-mail the FM team at tcssup@adobe.com.

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Dec 13, 2019 1
Community Beginner ,
Dec 16, 2019

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The solution is given here: https://helpx.adobe.com/framemaker/kb/unable-install-pdf-creation-add-on.html

 

The only thing is that Step 6 must be read as follows:

6. EXTRACT the updated distillr.msi file from the Distiller_msi.zip archive you downloaded in Step 1 into the AdobePDFCreationAddOn12_x86_x64 folder.

 

Originally these instructions do not say anything about extracting the MSI file so I just copied the archive itself into the the AdobePDFCreationAddOn12_x86_x64 folder. And when I tried to run the following CMD command nothing happened.

 

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Dec 16, 2019 0