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FrameMaker 2019 Crashes when Preferences Selected

Community Beginner ,
May 17, 2019

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I have FrameMaker 2019 running on Windows 7.  I installed FrameMaker successfully.  I want to change some of the Preferences and as soon as I select Preferences, FrameMaker crashes.  Two other writers in my group have exactly the same problem. I have tried re-installing FrameMaker and checked for updates.  Any idea what to try next?

Hi All,

Thank you for your inputs and responses.  I already was at the latest version.  That was the first think I tried to resolve the problem.  I emailed Adobe Tech Support and got a very fast response from them.  Here is their solution and it worked:

Please follow the below steps to resolve the issue:

  1. Go To Control Panel >  Program and Features.
  2. Uninstall FrameMaker.
  3. Uninstall all .net Framework installed on your machine.
  4. Restart the machine.
  5. Download and install the latest .net framework from the following
         link: https://www.microsoft.com/en-in/download/details.aspx?id=55167
  6. Restart the machine.
  7. Install FrameMaker.
  8. Check the issue again.

I tried to open the Preferences and it worked.

Thanks,

Earl

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FrameMaker 2019 Crashes when Preferences Selected

Community Beginner ,
May 17, 2019

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I have FrameMaker 2019 running on Windows 7.  I installed FrameMaker successfully.  I want to change some of the Preferences and as soon as I select Preferences, FrameMaker crashes.  Two other writers in my group have exactly the same problem. I have tried re-installing FrameMaker and checked for updates.  Any idea what to try next?

Hi All,

Thank you for your inputs and responses.  I already was at the latest version.  That was the first think I tried to resolve the problem.  I emailed Adobe Tech Support and got a very fast response from them.  Here is their solution and it worked:

Please follow the below steps to resolve the issue:

  1. Go To Control Panel >  Program and Features.
  2. Uninstall FrameMaker.
  3. Uninstall all .net Framework installed on your machine.
  4. Restart the machine.
  5. Download and install the latest .net framework from the following
         link: https://www.microsoft.com/en-in/download/details.aspx?id=55167
  6. Restart the machine.
  7. Install FrameMaker.
  8. Check the issue again.

I tried to open the Preferences and it worked.

Thanks,

Earl

TOPICS
Error

Views

781

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May 17, 2019 0
New Here ,
May 17, 2019

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Same problem on several computers.

Faulting application name: FrameMaker.exe, version: 15.0.3.603, time stamp: 0x5c943fc7

Faulting module name: KERNELBASE.dll, version: 6.1.7601.24387, time stamp: 0x5c7f3ad8

Exception code: 0x80000003

Fault offset: 0x0000000000033282

Faulting process id: 0x1b38

Faulting application start time: 0x01d50ca8ac2e3e1e

Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 7db52272-789c-11e9-986b-dc4a3e65b021

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May 17, 2019 0
Adobe Community Professional ,
May 17, 2019

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32 or 64 bit version of FM2019? I vaguely recall an issue with Win7 and FM2019, but could be wrong (or it was fixed already)

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May 17, 2019 0
Community Beginner ,
May 17, 2019

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It is 64-bit version of FM2019.

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May 17, 2019 0
Adobe Community Professional ,
May 17, 2019

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You could try renaming the user-profile created prefs folder in C:\Users\user_name\AppData\Roaming\Adobe\FrameMaker\version\

but if that still doesn't work, I'd shoot the guys at FM an e-mail - tcssup@adobe.com

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May 17, 2019 0
New Here ,
May 17, 2019

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64 bit FrameMaker 2019 with update 3 on Windows 7 Enterprise 64 bit

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May 17, 2019 0
Community Beginner ,
May 17, 2019

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I am running 64-Bit FrameMaker 2019 on Enterprise 64-Bit Windows 7.  I upgraded from FrameMaker 2017.

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May 17, 2019 0
Enthusiast ,
May 17, 2019

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You should update to the latest version (15.03.603 at the moment).

This was a bug in the first version.

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May 17, 2019 2
Community Beginner ,
May 20, 2019

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Hi All,

Thank you for your inputs and responses.  I already was at the latest version.  That was the first think I tried to resolve the problem.  I emailed Adobe Tech Support and got a very fast response from them.  Here is their solution and it worked:

Please follow the below steps to resolve the issue:

  1. Go To Control Panel >  Program and Features.
  2. Uninstall FrameMaker.
  3. Uninstall all .net Framework installed on your machine.
  4. Restart the machine.
  5. Download and install the latest .net framework from the following
         link: https://www.microsoft.com/en-in/download/details.aspx?id=55167
  6. Restart the machine.
  7. Install FrameMaker.
  8. Check the issue again.

I tried to open the Preferences and it worked.

Thanks,

Earl

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May 20, 2019 2